Technical Support Representative
Jump Retail
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Benefits offered by this job
Job summary
Jump Retail seeks an onsite Technical Support & Customer Service specialist in Kuala Lumpur to assist customers with hardware, software, and network issues. You will handle inquiries via phone, email, and in-person, delivering strong service and maintaining CRM records.
The role requires 1–2 years in a technical support or customer service environment, fluency in English and Bahasa Malaysia, and a willingness to work full-time onsite at Persiaran TRX, Bandar Kuala Lumpur. Mandarin is a bonus.
Qualifications
- Possess SPM or equivalent qualification ('O' Level).
- 1-2 years in technical support or customer service.
- Strong technical knowledge; troubleshoot hardware and software.
- Excellent customer service with empathy.
- Proficient in English and Bahasa Malaysia; Mandarin a bonus.
- Willing to work full-time onsite at Persiaran TRX, Bandar Kuala Lumpur.
- Ability to manage multiple tasks in a fast-paced environment.
- Proactive attitude towards problem-solving and customer satisfaction.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues reported by customers, ensuring timely resolution and minimal disruption.
- Respond to customer inquiries via phone, email, and in-person, delivering excellent customer service by listening, understanding needs, and providing accurate information.
- Diagnose and resolve technical problems related to company products, escalating complex issues when necessary.
- Install, configure, and maintain computer systems, peripherals, and related software.
- Educate customers on product features, services, and basic troubleshooting steps.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with sales and marketing to gather feedback for service and product improvements.
- Adhere to company policies including data security and privacy protocols.
Skills
Education
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Possess a Secondary School Certificate (SPM) or equivalent qualification ('O' Level).
Minimum of 1-2 years of proven experience in a technical support or customer service role.
Demonstrate strong technical knowledge, including troubleshooting common hardware and software issues.
Excellent customer service skills with a patient and empathetic approach to resolving customer inquiries and complaints.
Proficient in both written and verbal communication in English and Bahasa Malaysia.
Ability to communicate effectively in Mandarin is a significant advantage.
Willingness to work full-time onsite at our Persiaran TRX, Bandar Kuala Lumpur location.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A proactive attitude towards problem-solving and a commitment to customer satisfaction.
Possess a Secondary School Certificate (SPM) or equivalent qualification ('O' Level).
Minimum of 1-2 years of proven experience in a technical support or customer service role.
Demonstrate strong technical knowledge, including troubleshooting common hardware and software issues.
Excellent customer service skills with a patient and empathetic approach to resolving customer inquiries and complaints.
Proficient in both written and verbal communication in English and Bahasa Malaysia.
Ability to communicate effectively in Mandarin is a significant advantage.
Willingness to work full-time onsite at our Persiaran TRX, Bandar Kuala Lumpur location.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A proactive attitude towards problem-solving and a commitment to customer satisfaction.
Provide first-level technical support and troubleshooting for hardware, software, and network issues reported by customers, ensuring timely resolution and minimal disruption.
Respond to customer inquiries via phone, email, and in-person, delivering exceptional customer service by actively listening, understanding needs, and providing accurate information.
Diagnose and resolve technical problems related to company products and services, escalating complex issues to senior technicians or relevant departments when necessary.
Install, configure, and maintain computer systems, peripherals, and related software, ensuring all equipment is functioning optimally.
Educate customers on product features, services, and basic troubleshooting steps, empowering them to resolve minor issues independently.
Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the CRM system for tracking and reporting purposes.
Collaborate with the sales and marketing teams to gather customer feedback and identify opportunities for service improvement and product enhancement.
Adhere to all company policies and procedures, including data security and privacy protocols, to ensure a safe and compliant working environment.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
- Compassionate Leave
- Marriage Leave
- Maternity Leave
- Parental Leave
- Salary Increment
- Transportation allowances
- Nearby public transportation
- Professional Career Development
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