Customer Support Executive

Packxpert Sdn. Bhd.; Simpang Empat; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Overtime Pay

Medical Leave

Annual Bonus

Performance Incentive

Allowance Provided

Job summary

Packxpert Sdn. Bhd. in Malaysia is seeking a customer service specialist to support client accounts and daily logistics operations. The role requires 1–2 years experience and good English and Malay communication.

You will manage inquiries via WhatsApp, email and ticketing system, coordinate order processing with internal teams, and keep records in Excel/Google Sheets for tracking and reporting.

Qualifications

• Minimum SPM/Diploma, any field.
• 1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome).
• Good communication skills in English and Malay.
• Comfortable multitasking across ticketing system, email and WhatsApp.
• Detail-oriented, organized, and able to follow up on multiple requests at once.
• Able to stay calm and solution-focused when handling client requests.
• Basic understanding of e-commerce/warehouse operations is a plus.
• Proficient in Excel/Google Sheets for tracking purposes.

Responsibilities

• Serve as the main point of contact for assigned clients via WhatsApp group and ticketing system.
• Respond to and resolve daily client queries and requests in a timely manner.
• Monitor and coordinate daily order processing status with internal teams.
• Coordinate inbound stock arrangements with clients (schedule, quantity, SKU details).
• Handle outbound requests including special shipping instructions or urgent orders.
• Arrange and follow up on reverse pickup/returns with clients and courier partners.
• Update clients on inventory status, stock discrepancies, and any operational issues.
• Prepare and send memos or notices to client groups (e.g. public holiday cut-offs, system downtime, campaign reminders).
• Liaise between clients and internal departments (warehouse, inbound, outbound) to ensure smooth operations.
• Escalate unresolved or urgent issues to supervisor.

Skills

Customer service

Client account management

Logistics operations

Communication skills

Excel/Google Sheets

Education

SPM or Diploma

Tools

Ticketing system

WhatsApp

Email

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome)

Good communication skills in English and Malay

Comfortable multitasking across ticketing system, email and WhatsApp

Detail-oriented, organized, and able to follow up on multiple requests at once

Able to stay calm and solution-focused when handling client requests

Basic understanding of e-commerce/warehouse operations is a plus

Proficient in Excel/Google Sheets for tracking purposes

Requirement

• Minimum SPM/Diploma, any field

• 1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome)

• Good communication skills in English and Malay

• Comfortable multitasking across ticketing system, email and WhatsApp

• Detail-oriented, organized, and able to follow up on multiple requests at once

• Able to stay calm and solution-focused when handling client requests

• Basic understanding of e-commerce/warehouse operations is a plus

• Proficient in Excel/Google Sheets for tracking purposes

Responsibility

• Serve as the main point of contact for assigned clients via WhatsApp group and ticketing system

• Respond to and resolve daily client queries and requests in a timely manner

• Monitor and coordinate daily order processing status with internal teams

• Coordinate inbound stock arrangements with clients (schedule, quantity, SKU details)

• Handle outbound requests including special shipping instructions or urgent orders

• Arrange and follow up on reverse pickup/returns with clients and courier partners

• Update clients on inventory status, stock discrepancies, and any operational issues

• Prepare and send memos or notices to client groups (e.g. public holiday cut-offs, system downtime, campaign reminders)

• Liaise between clients and internal departments (warehouse, inbound, outbound) to ensure smooth operations

• Escalate unresolved or urgent issues to supervisor

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Overtime Pay
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Incentive
• Allowance Provided