Customer Support Specialist

Right Recruit; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Fixed allowance

Training

More annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Jora Malaysia is seeking a customer service professional to assist customers via calls, chats, and email channels in Kuala Lumpur. You will professionally handle inquiries, resolve issues, and follow up on feedback to improve satisfaction while meeting daily objectives.

The role prefers Mandarin speakers and requires strong communication skills, patience, and the ability to adapt to a fast-paced environment. Training and growth opportunities are provided.

Qualifications

• Strong communication skills and customer service awareness.
• Able to converse in English; Mandarin is preferable due to market needs.
• Patient, polite and capable of resolving customer inquiries.
• Basic problem-solving and logical thinking skills; basic computer operation.
• Experience in Customer Service / Call Centre / Banking / BPO is preferred.

Responsibilities

• Assist customers with their needs through calls, online chats, and email channels.
• Handle customer inquiries and feedback in a professional and timely manner.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers with their needs through incoming calls, online chats, and email channels.

Handle customer inquiries and feedback in a professional and timely manner.

Assist in resolving customer issues and provide appropriate solutions.

Record and follow up on customer feedback, inquiries, and complaints.

Maintain good customer relationships and enhance customer satisfaction.

Achieve daily work objectives in accordance with company procedures and service standards.

Requirement

• Assist customers with their needs through incoming calls, online chats, and email channels.
• Handle customer inquiries and feedback in a professional and timely manner.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibility

• SPM with 5 years experience / Diploma with 2 years experience / Degree with relavant experience or fresh graduates are welcome
• Possess good communication skills, dare to communicate with customers
• Able to converse in English
• Able to converse in Mandarin is preferable (due to Market service needed)
• Patient, polite, and possess good customer service awareness
• Possess basic problem-solving and logical thinking skillsBasic computer operation skills, able to familiarize with relevant systems
• Strong learning ability, able to adapt to a fast-paced work environment
• Experience in Customer Service / Call Centre / Banking / BPO is preferred

Benefits

• Fixed allowance
• Training
• more annual leaves
• Accessible by Public Transport
• Additional Allowance
• OT allowance