Service Advisor (Automotive)

KIA JNS Automotive Services Sdn Bhd; Bayan Lepas; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive salary package

Monthly performance-based incentive

Kia K-SAP training programs

Staff discounts on Kia vehicle Purchas

Complimentary servicing for your own?

Job summary

Kia JNS Automotive Services Sdn Bhd in Penang is seeking a Service Advisor to be the key contact between customers and the workshop. You will manage service appointments, provide clear estimates, and guide customers through repairs and maintenance with a service-focused approach.

Join a team that emphasizes quality workmanship, integrity, and customer care. The role offers development through Kia K-SAP training, staff discounts, and a supportive work environment in Bayan Lepas.

Qualifications

• Minimum 1 year of experience as a Service Advisor or in a customer-facing automotive role.
• Strong communication and interpersonal skills.
• Ability to resolve customer concerns professionally and effectively.
• Proficiency in Microsoft Office applications and service management systems.

Responsibilities

• Welcome customers and understand their vehicle servicing and repair requirements.
• Schedule service appointments and manage daily workshop operations.
• Prepare service estimates and explain repair recommendations clearly to customers.
• Obtain customer approval for service and repair work.
• Coordinate with technicians to ensure timely and quality completion of jobs.
• Provide regular updates on vehicle repair status and expected completion times.
• Maintain accurate service records and documentation.
• Recommend additional maintenance services or genuine parts to enhance vehicle performance, reliability, and safety.
• Educate customers on Kia products, services, warranty coverage, and maintenance requirements.

Skills

Communication skills

Interpersonal skills

Problem solving

Time management

Microsoft Office

Service management systems

Organized

Valid driving license

Team player

Tools

Microsoft Office

Service management systems

Job description

About Us

Kia JNS Automotive Services Sdn Bhd is an authorized Kia 4S Service Centre with over 21 years of commitment to delivering professional Kia services and outstanding customer care. We take pride in building long-term relationships with our customers through quality workmanship, integrity, and service excellence.

We are looking for a passionate and customer-focused Service Advisor to join our growing team in Penang.

The Role

As a Service Advisor, you will be the key point of contact between our Kia customers and workshop team. You will be responsible for delivering an exceptional service experience, managing vehicle service appointments, and ensuring smooth communication throughout the repair and maintenance process.

Key Responsibilities

Welcome customers and understand their vehicle servicing and repair requirements.

Schedule service appointments and efficiently manage daily workshop operations.

Prepare service estimates and explain repair recommendations clearly to customers.

Obtain customer approval for service and repair work.

Coordinate closely with technicians to ensure timely and quality completion of jobs.

Provide regular updates on vehicle repair status and expected completion times.

Maintain accurate service records and documentation.

Recommend additional maintenance services or genuine parts to enhance vehicle performance, reliability, and safety.

Educate customers on Kia products, services, warranty coverage, and maintenance requirements.

Contribute to a positive, professional, and customer-centric work environment.

Requirements

Minimum 1 year of experience as a Service Advisor or in a customer-facing automotive role.

Strong communication and interpersonal skills.

Ability to resolve customer concerns professionally and effectively.

Good problem-solving and decision-making abilities.

Proficiency in Microsoft Office applications and service management systems.

Well-organized with excellent time management skills.

Passion for the automotive industry and customer service excellence.

Possess a valid driving license.

Positive attitude and ability to work well in a team environment.

What We Offer

Competitive salary package.

Monthly performance-based incentive.

Career advancement opportunities and professional development through Kia K-SAP training programs.

Staff discounts on Kia vehicle purchases.

Complimentary servicing for your own vehicle.

Supportive and collaborative team culture.

Stable career with an established and reputable automotive organization.

Why Join Us?

At Kia JNS Automotive Services, we believe our people are our greatest asset. If you enjoy helping customers, have a passion for the automotive industry, and are looking to build a rewarding career with a trusted Kia dealership, we would love to hear from you.