Service Advisor - GWM PNG

CS Euro Auto Sdn Bhd; George Town; On-site; MYR 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Performance incentives

Career growth opportunities

Training programmes

Job summary

CS Automotive Group in Penang is seeking a dedicated Service Advisor to be the primary liaison between customers and the Service Department. You will coordinate vehicle servicing, provide professional recommendations, and ensure an outstanding customer experience from check-in to delivery.

The role offers an attractive remuneration package with performance incentives, comprehensive product and service training, and clear career growth within a multi-brand automotive group.

Qualifications

• Diploma or Certificate in Automotive Technology, Business Administration, or a related field.
• Minimum 2 years of experience as a Service Advisor or in an automotive customer service role is preferred.
• Basic understanding of vehicle maintenance and repair processes.
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office and service management systems.
• Possess a valid driving licence.

Responsibilities

• Welcome customers and understand their vehicle service and repair requirements.
• Conduct initial vehicle inspections and prepare repair estimates.
• Explain recommended repairs, maintenance, pricing, and completion timelines.
• Schedule service appointments and coordinate with technicians to ensure timely repairs.
• Monitor service progress and keep customers updated throughout the repair process.
• Prepare repair orders, invoices, and maintain accurate service records.
• Process payments, warranty claims, and related service documentation.
• Handle customer enquiries and resolve service-related issues professionally.
• Prepare daily and weekly service reports for management.
• Ensure compliance with company policies, manufacturer standards, and customer service procedures.

Skills

Communication

Customer service

Interpersonal skills

Organizational skills

Time management

Multitasking

MS Office

Service management systems

Driving licence

Education

Diploma or Certificate in Automotive Technology/Business Administration

Job description

Join CS Automotive Group – Drive Your Career to the Next Level

Company Profile

Established in 2012, CS Automotive Group has grown from a single Peugeot dealership in Butterworth into one of Northern Malaysia’s leading multi-brand automotive groups. Over the years, we have continuously expanded our footprint and strengthened our market presence across Penang and Kedah.

Today, our portfolio proudly represents renowned automotive brands including Proton, Proton e.MAS, Peugeot, Hyundai, and GWM, serving thousands of customers through our network of dealerships and service centers.

Our journey is built on continuous growth and innovation:

Leading automotive group in Northern Malaysia

Authorized dealer for multiple international and national automotive brands

Exclusive GWM dealership in Northern Malaysia

Strong reputation for customer satisfaction and after-sales excellence

As we continue to grow, we are looking for a customer-focused and organized Service Advisor to join our Service Department. This is an exciting opportunity for individuals who enjoy interacting with customers, coordinating service operations, and delivering outstanding after-sales experiences.

Why Join Us?

Be part of a well-established and growing automotive group.

Work with some of the most recognized automotive brands in Malaysia.

Attractive remuneration package with performance incentives.

Career advancement opportunities within a multi-brand organization.

Comprehensive product and service training.

Supportive and collaborative working environment.

At CS Automotive Group, we believe that excellent after-sales service builds lasting customer relationships. Join us and become part of a team committed to delivering exceptional service at every customer touchpoint.

Position Summary

We are seeking a dedicated and customer-oriented Service Advisor to serve as the primary liaison between customers and the Service Department. The successful candidate will be responsible for coordinating vehicle servicing, providing professional service recommendations, and ensuring an outstanding customer experience from vehicle check-in to delivery.

Key Responsibilities

Welcome customers and understand their vehicle service and repair requirements.

Conduct initial vehicle inspections and prepare repair estimates.

Explain recommended repairs, maintenance, pricing, and completion timelines.

Schedule service appointments and coordinate with technicians to ensure timely repairs.

Monitor service progress and keep customers updated throughout the repair process.

Prepare repair orders, invoices, and maintain accurate service records.

Process payments, warranty claims, and related service documentation.

Handle customer enquiries and resolve service-related issues professionally.

Prepare daily and weekly service reports for management.

Ensure compliance with company policies, manufacturer standards, and customer service procedures.

Requirements

Diploma or Certificate in Automotive Technology, Business Administration, or a related field.

Minimum 2 years of experience as a Service Advisor or in an automotive customer service role is preferred.

Basic understanding of vehicle maintenance and repair processes.

Strong communication, customer service, and interpersonal skills.

Excellent organizational and time management abilities.

Ability to multitask and work effectively in a fast-paced environment.

Proficient in Microsoft Office and service management systems.

Possess a valid driving licence.

Competitive salary package.

Attractive performance incentives and bonuses.

Medical benefits.

Career growth and advancement opportunities.

Product and customer service training.

Supportive and collaborative working environment.

RM1,900 – RM2,500 (Negotiable based on experience) + Performance Incentives