Service Advisor (Front Desk)

Wheelcorp Auto Sdn Bhd; Shah Alam; On-site; MYR 28,000 - 42,000; Full time

Job summary

Wheelcorp Auto Sdn Bhd is seeking a customer service representative to greet customers, assess service needs, and communicate vehicle-related options clearly. You will also prepare work orders and liaise with the service team to ensure smooth progress.

Ideal candidates have strong communication, multitasking, and basic vehicle knowledge, with fluency in English and Malay and a professional, customer-first demeanor.

Qualifications

• Experience in customer-facing service roles (automotive, retail or hospitality preferred).
• Excellent communication and interpersonal skills with diverse customers.
• Strong organisational and multitasking abilities to handle multiple requests.
• Proficient with computer systems and POS software for transactions and records.

Responsibilities

• Greet and welcome customers in a professional and friendly manner.
• Listen to customer concerns and gather detailed service information.
• Provide expert advice on services, maintenance options, and pricing clearly.

Skills

Customer service

Communication

Multitasking

POS software

Vehicle basics

Teamwork

Fluent English & Malay

Professional appearance

Education

High school diploma

Tools

Point-of-sale systems

Job description

Greet and welcome customers in a professional and friendly manner, ensuring they feel valued and respected

Listen carefully to customer concerns and gather detailed information about their vehicle service requirements

Provide expert advice on recommended services, maintenance options, and pricing in a clear and transparent manner

Accurately process service requests and create work orders with comprehensive details for the technical team

Communicate with customers regarding service progress, timelines, and any additional work that may be required

Manage customer inquiries via phone, email, and in-person with efficiency and professionalism

Handle invoicing, payment processing, and administrative documentation accurately

Maintain up-to-date knowledge of vehicle services, warranty policies, and promotional offerings

Follow up with customers post-service to ensure satisfaction and address any concerns

Contribute to a positive team environment and support colleagues when needed

What we're looking for

Proven experience in a customer-facing service role, ideally within the automotive, retail, or hospitality industries

Excellent communication and interpersonal skills with the ability to build rapport with diverse customers

Strong organisational and multitasking abilities to manage multiple customer requests simultaneously

Proficiency in using computer systems and point-of-sale software for processing transactions and managing records

Basic knowledge of vehicles and automotive services, or willingness to learn quickly

Professional appearance and demeanour with a customer-first mindset

Ability to remain calm and patient, especially when handling difficult situations or customer complaints

Fluency in English and Malay; knowledge of additional languages is advantageous

High school diploma or equivalent qualification as a minimum

Reliable and punctual with a strong work ethic and commitment to excellence