Service Advisor Mitsubishi Motors (Automotive)

JM Auto Gallery Sdn Bhd; Butterworth; On-site; MYR 33,000 - 51,000; Full time

Job summary

JM Auto Gallery Sdn Bhd in Butterworth, Penang seeks a dedicated Service Advisor to be the main contact for customers from booking to delivery, partnering with the workshop to ensure timely repairs and excellent service.

You will manage appointments and inquiries, explain repairs and maintenance options, update progress, handle payments, promote genuine Mitsubishi parts, and prepare daily reports. Fresh Automotive Engineering graduates are encouraged to apply.

Qualifications

• 1-2 years experience as a service advisor in automotive field.
• Good automotive knowledge and customer handling skills.
• Willing to learn and follow supervisor order.
• Able to work in a team to achieve group goals and targets.
• Excellent communication and professional attitude.

Responsibilities

• Manage customer appointments and attend to enquiries, explain repairs and maintenance costs.
• Update customers on repair progress and ensure timely delivery.
• Promote service packages and genuine Mitsubishi parts.
• Prepare and submit daily reports.
• Work closely with technicians to track vehicle progress.
• Maintain good relationships with customers and handle complaints.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Computer literacy

Automotive knowledge

Education

Fresh graduates in Automotive Engineering

Job description

JM Auto Gallery Sdn Bhd is looking for a dedicated and customer-focused Service Advisor to join our Mitsubishi Motors team. In this role, you will be the main contact for customers during their service experience, from booking appointments to vehicle delivery. You will also work closely with our workshop team to ensure repairs are completed on time and customers receive excellent service

Responsibilities

Perform customer service duties i.e. manage customer appointment and attend to customer enquiries, provide technical explanation on repairs and advise customer on maintenance package and cost of repairs, update customer on the status of their car repairs, collect payment for service performed and ensure car deliver to customer in clean and tidy manner.

Promote service packages and genuine Mitsubishi parts.

Prepare and submit daily report

Work closely with technician to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.

Maintain good relationship with customers.

Manage customer complaints, ensure high customer satisfaction. Escalate the complaint (if necessary_ to manager.

Perform any other related duties assigned by the management from time to time.

Requirements

Possess 1-2 years experience as a service advisor in automotive field

Possess good technical knowledge on automotive and customer handling skills.

Willing to learn and follow superior order.

Able to work in a team to achieve group goals and target.

Require good communication skills with a professional attitude and able to work closely with workshop technician.

Computer literacy is essential for this position.

Fresh graduates in Automotive Engineering are encouraged to apply.

1 position of Service Advisor is available at Mitsubishi Motors Butterworth, Penang and Sungai Petani, Kedah