SERVICE ADVISOR (AUTOMOBILE)

MARCHE AUTO SDN BHD; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Career development opportunities

Supportive work environment

Job summary

Marche Auto Sdn Bhd in Johor Bahru District is seeking an experienced Service Advisor to join our team. In this role you will ensure customers receive exceptional service and support for their automotive needs, handling inquiries, diagnostics, and repair recommendations.

You will work with our service team to complete repairs on time, maintain detailed records, and support inventory management. This full-time position offers career development opportunities and a supportive environment within

Qualifications

• Minimum 2 years of experience as a Service Advisor or in a similar customer-facing automotive role.
• Strong knowledge of automotive systems and diagnostic procedures.
• Excellent communication and interpersonal skills.
• Proficient with computer systems and automotive software for records.
• Demonstrated problem-solving abilities and customer-focused mindset.

Responsibilities

• Provide friendly, professional customer service addressing inquiries and concerns.
• Diagnose vehicle issues and communicate repair recommendations clearly.
• Coordinate with the service team to ensure timely repairs and maintenance.
• Maintain detailed records of customer interactions and service history.
• Assist with inventory management and parts ordering.
• Contribute to service processes and customer service strategy improvements.

Skills

Customer service

Automotive knowledge

Communication skills

Problem solving

Record-keeping

Inventory coordination

Job description

We are seeking an experienced Service Advisor to join our dynamic team at Marche Auto Sdn Bhd in Johor Bahru District, Johor. As a Service Advisor, you will play a crucial role in ensuring that our customers receive exceptional service and support for their automotive needs. This full-time position offers an excellent opportunity to work within the automotive industry and contribute to the overall success of our company.

What you'll be doing

• Provide friendly and professional customer service, addressing customer inquiries and concerns in a timely and efficient manner
• Accurately diagnose vehicle issues and communicate repair recommendations to customers
• Coordinate with the service team to ensure the timely completion of repairs and maintenance tasks
• Maintain detailed records of customer interactions, vehicle history, and work performed
• Assist with inventory management and ordering of necessary parts and supplies
• Contribute to the development and implementation of customer service strategies and processes

What we're looking for

• Minimum 2 years of experience as a Service Advisor or in a similar customer-facing automotive role
• Strong knowledge of automotive systems, repair procedures, and diagnostic techniques
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and the service team
• Strong problem-solving and decision-making skills to efficiently address customer concerns
• Proficient in using computer systems and automotive software for record-keeping and inventory management
• Passion for providing exceptional customer service and maintaining a positive work environment

What we offer

• Competitive salary and performance-based bonuses
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us

Marche Auto Sdn Bhd is a leading automotive service provider in Johor Bahru, offering a wide range of maintenance and repair services for both individual and fleet customers. With a team of highly skilled technicians and a commitment to excellence, we strive to deliver the best possible service experience to our clients. Join our growing team and be a part of our ongoing success story.