Service Advisor

DHUB (SELANGOR) SDN. BHD.; Klang City; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Premium working environment

Company Cafe

Medical claim

Annual dinner

Festive celebration

Job summary

DHUB (SELANGOR) SDN. BHD. is seeking an Operations professional to advise customers on vehicle maintenance and related services, coordinate service scheduling with mechanics, and ensure high levels of customer satisfaction.

The role requires practical automotive knowledge, strong communication, and a proactive, team-oriented attitude. Responsibilities include greeting customers, preparing cost estimates, promoting services, documenting details, and supervising service quality from intake to

Qualifications

• Candidate must possess at least a SPM or equivalent qualification.
• A Diploma or Degree in Automotive or a related field is an advantage.
• 2-5 years in automotive service (dealership, garage, or service centre).
• Strong customer service and communication skills.
• Basic technical knowledge of automotive systems.
• Problem-solving and organizational abilities.
• Sales and attention to detail.
• Ability to work well in a team and adapt to a fast-paced environment.

Responsibilities

• Provide expert advice on vehicle maintenance and repair needs while promoting additional services such as Body & Paint, Coating Detailing, PPF & Wrapping, Car Accessories, and more—ensuring excellent customer satisfaction through professional and courteous interactions.
• Greet customers, assess their service needs, prepare accurate cost estimates, and actively recommend suitable services or maintenance packages.
• Schedule and coordinate service appointments efficiently with mechanics, technicians, and the parts department to ensure smooth workflow and timely service delivery.
• Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
• Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
• Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
• Support overall branch operations by performing ad hoc duties and assisting other departments when necessary.

Skills

Customer service

Communication

Sales

Problem-solving

Teamwork

Attention to detail

Organizational skills

Education

SPM or equivalent

Diploma/Degree in Automotive or related field

Job description

Operation hours:

9 am to 6 pm (Monday-Friday)
9 am to 1 pm (Saturday)

Responsibilities:

Provide expert advice on vehicle maintenance and repair needs while promoting additional services such as Body & Paint, Coating Detailing, PPF & Wrapping, Car Accessories, and more—ensuring excellent customer satisfaction through professional and courteous interactions.

Greet customers, assess their service needs, prepare accurate cost estimates, and actively recommend suitable services or maintenance packages.

Schedule and coordinate service appointments efficiently with mechanics, technicians, and the parts department to ensure smooth workflow and timely service delivery.

Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.

Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.

Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.

Support overall branch operations by performing ad hoc duties and assisting other departments when necessary.

Skills and Qualifications:

Candidate must possess at least a SPM or equivalent qualification.

A Diploma or Degree in Automotive or a related field is an advantage.

2-5 years in automotive service (dealership, garage, or service centre).

Strong customer service and communication skills.

Basic technical knowledge of automotive systems.

Problem-solving and organizational abilities.

Sales and attention to detail.

Ability to work well in a team and adapt to a fast-paced environment.

Employee Benefit:

• Premium and Comfortable Working Environment
• Company Cafe
• Medical Claim
• Annual Dinner
• Festive Celebration

Vehicle Services & Repair 11-50 employees

We are Malaysia’s first ALL-IN-ONE Automotive Solutions Hub and the largest 4S supercar centre, offering a premium one-stop experience for imported vehicles. Our expertise spans across Sales of new and pre-owned luxury cars, Service including professional maintenance, repairs, and warranty support, Spare Parts supply of genuine or authorized components, and continuous customer Surveys to enhance satisfaction. From performance upgrades to detailing and customization, DHUB delivers precision, passion, and excellence for every car enthusiast.

We are Malaysia’s first ALL-IN-ONE Automotive Solutions Hub and the largest 4S supercar centre, offering a premium one-stop experience for imported vehicles. Our expertise spans across Sales of new and pre-owned luxury cars, Service including professional maintenance, repairs, and warranty support, Spare Parts supply of genuine or authorized components, and continuous customer Surveys to enhance satisfaction. From performance upgrades to detailing and customization, DHUB delivers precision, passion, and excellence for every car enthusiast.