Senior VoIP IT Support Engineer

Talentasia Consultancy; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Talentasia Consultancy is seeking an experienced IT professional to provide on-site and remote support for VoIP systems and networking in Malaysia. The role requires strong troubleshooting skills and a formal qualification in CS/IT/Networking.

The ideal candidate will have 3+ years of experience with SIP, IP PBX, Asterisk/FreePBX, and experience with Windows Server and Linux environments. Willingness to travel locally is essential.

Qualifications

• Diploma/degree in CS/IT/Networking or related field.
• Minimum 3 years of experience in VoIP, IP Telephony, or IT Support.
• Knowledge of SIP, IP PBX, Asterisk, FreePBX, networking (TCP/IP, VLAN, VPN), and routing concepts.
• Experience with Windows Server and Linux environments is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and customer service mindset.
• Possess own transport and willing to travel for on-site support when required.

Responsibilities

• Provide technical support for VoIP systems, IP PBX, SIP Trunking, and networking issues.
• Install, configure, maintain, and troubleshoot VoIP solutions.
• Diagnose and resolve hardware, software, and network-related issues.
• Monitor system performance and ensure maximum uptime.
• Perform system upgrades, patches, backups, and preventive maintenance.
• Work closely with customers and internal teams to resolve technical issues.
• Prepare technical documentation and service reports.
• Provide on-site and remote support when required.

Skills

VoIP

IP Telephony

Networking

Troubleshooting

Education

Diploma/Degree in CS/IT/Networking

Tools

Asterisk

FreePBX

Windows Server

Linux

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide technical support for VoIP systems, IP PBX, SIP Trunking, and networking issues.
• Install, configure, maintain, and troubleshoot VoIP solutions.
• Diagnose and resolve hardware, software, and network-related issues.
• Monitor system performance and ensure maximum uptime.
• Perform system upgrades, patches, backups, and preventive maintenance.
• Work closely with customers and internal teams to resolve technical issues.
• Prepare technical documentation and service reports.
• Provide on-site and remote support when required.

Requirements:

• Diploma/Degree in Computer Science, Information Technology, Networking, or a related field.
• Minimum 3 years of experience in VoIP, IP Telephony, or IT Support.
• Knowledge of SIP, IP PBX, Asterisk, FreePBX, networking (TCP/IP, VLAN, VPN), and routing concepts.
• Experience with Windows Server and Linux environments is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and customer service mindset.
• Possess own transport and willing to travel for on-site support when required.