IT Support Executive

Grant Thornton; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking an IT Support professional to install, configure, deploy, and support laptops, desktops, and software. You will maintain the firm’s IT infrastructure and provide daily user support across face-to-face, remote, phone, and email channels.

The role requires a Diploma or Bachelor’s in IT/CS, at least 1 year of troubleshooting and first-level support, strong documentation skills, and a passion for technology. The position offers growth in a dynamic environment in Kuala Lumpur.

Qualifications

• 1 year experience with troubleshooting and setup laptop & desktop, first level IT support.
• Proficient in MS Word, Excel, Access and PowerPoint.
• Strong interpersonal and communication skills.

Responsibilities

• Install, configure, deploy, and support laptops, desktops, operating systems, applications, and hardware.
• Maintain and manage the firm’s IT infrastructure.
• Provide daily IT support to internal users via face-to-face, remote access, phone, and email.
• Troubleshoot issues related to systems, networks, hardware, and software.
• Prepare computers and conduct IT orientation sessions for new employees.
• Replace hardware components to resolve technical issues as needed.
• Manage user accounts, including creation, modification, deletion, and resolving login or password problems.
• Maintain accurate records of computer hardware and software inventory, movements, and disposals.
• Coordinate with vendors for warranty services, parts replacement, onsite support, and technical problem resolution.
• Prepare outdated computers and hardware for secure disposal, ensuring data is properly erased.
• Assist with other IT-related tasks and ad hoc duties as assigned.

Skills

Troubleshooting

Communication

Analytical thinking

Documentation

Education

Diploma/Bachelor's in IT/CS

Tools

Windows 11

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibilities:

• Install, configure, deploy, and support laptops, desktops, operating systems, applications, and hardware.
• Maintain and manage the firm’s IT infrastructure.
• Provide daily IT support to internal users via face-to-face, remote access, phone, and email.
• Troubleshoot issues related to systems, networks, hardware, and software.
• Prepare computers and conduct IT orientation sessions for new employees.
• Replace hardware components to resolve technical issues as needed.
• Manage user accounts, including creation, modification, deletion, and resolving login or password problems.
• Maintain accurate records of computer hardware and software inventory, movements, and disposals.
• Coordinate with vendors for warranty services, parts replacement, onsite support, and technical problem resolution.
• Prepare outdated computers and hardware for secure disposal, ensuring data is properly erased.
• Assist with other IT-related tasks and ad hoc duties as assigned.

Requirements:

• Minimum Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proficient in common business applications such as MS Word, Excel, Access, and PowerPoint
• Minimum 1 year experience with troubleshooting and setup laptop & desktop, first level support of email, network, server and Windows 11.
• Skilled in documenting standard and application operating procedures.
• Self-motivated, enthusiastic, and eager to learn in a dynamic and fast-paced environment.
• Passionate about technology and driven to deliver impactful technology solutions.
• Strong interpersonal and communication skills, with the ability to engage effectively at all levels.
• Excellent analytical and troubleshooting abilities.