Infrastructure Support Engineer

ASMPT; Pasir Gudang; On-site; MYR 33,000 - 60,000; Full time

Job summary

ASMPT Malaysia seeks an IT Support Specialist to provide frontline end-user support for PCs, printers, Microsoft 365, and basic account issues, while assisting with onboarding for local users in Pasir Gudang.

You will also support LAN/WAN, vSAN infrastructure, and IT asset lifecycle processes, maintain documentation, and coordinate with regional teams to balance urgent requests with network troubleshooting and security procedures.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Network Engineering, or related discipline.
• 2–4 years of hands-on IT support, desktop support, service desk, or network support experience.
• Strong troubleshooting skills across Windows endpoints, Microsoft 365, printers and basic applications.
• Good understanding of network concepts (LAN/WAN, DNS, DHCP, VLAN) and VPN basics.

Responsibilities

• End-User Support: provide first-line support for PCs, printers, and account issues.
• Network and vSAN Infrastructure Support: Level 2 troubleshooting and incident coordination.
• IT Operations and Asset Support: deployment, inventory updates, onboarding/offboarding.
• Documentation and Compliance: maintain records and follow security procedures.
• Balance urgent requests with network priorities across regional teams.

Skills

Troubleshooting Windows endpoints

Microsoft 365 familiarity

LAN/WAN fundamentals

IT asset lifecycle management

Incident documentation & service mgmt

Education

Diploma or degree in IT/CS/Network Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibilities

End-User Support

Provide first -line support for user incidents and service requests, including PCs, laptops, printers, meeting room equipment, Microsoft 365, basic application access, and account -related issues

Network and vSAN Infrastructure Support

Support Level 2 troubleshooting for LAN, WAN, Wi -Fi, switches, access points, cabling, firewall connectivity, VPN, basic network performance issues, and vSAN - related infrastructure support including monitoring, incident coordination, and escalation.

IT Operations and Asset Support

Perform IT asset preparation, deployment, inventory updates, endpoint basic, maintenance, and support onboarding / offboarding activities for local users.

Documentation and Compliance

Maintain support records, troubleshooting notes, network documentation, asset records, and follow IT security and operational procedures.

Balancing urgent end -user support requests with network troubleshooting priorities; supporting a distributed regional IT environment while maintaining service quality; diagnosing intermittent network and connectivity issues with limited downtime; coordinating with vendors and regional infrastructure teams across locations and time zones.

Education / Qualification / Professional Experience

Diploma or degree in Information Technology, Computer Science, Network Engineering, or related discipline.

Minimum 2 -4 years of hands -on experience in IT support, desktop support, service desk, or network support role.

Essential Technical Capabilities

Strong troubleshooting skills for Windows endpoints Microsoft 365, printers, basic applications, and user account/access issues.

Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, VLAN, Wi -Fi, switching, routing, VPN, and basic firewall connectivity concepts.

Experience using IT ticketing tools, documenting incidents, following service management processes, and escalating issues effectively.

Ability to support IT asset lifecycle activities including deployment, inventory update, basic maintenance and recovery

Desirable Technical Capabilities

Experience supporting enterprise wireless solutions, network monitoring tools, and managed switches or access points.

Knowledge of IT security practices, endpoint protection, patching, backup awareness, and access control principles.

Experience coordinating with vendors for hardware replacement, cabling work, ISP troubleshooting, or warranty support.

Basic familiarity with Microsoft Intune, Entra ID, VMware

Customer -focused, responsive, accountable, detail -oriented, proactive in problem solving, able to work independently, communicate clearly with users and regional teams, and remain calm under pressure during incidents.