TECHNICAL SUPPORT

Pro Office Technology; Sepang; On-site; MYR 28,000 - 45,000; Full time

Job summary

Pro Office Technology in Malaysia is seeking a proactive Technical Support to join our TS Team. The role involves IT technical support, troubleshooting, installation, configuration, maintenance, project deployment, and client support.

You will provide basic remote and on-site support, assist with network and hardware issues, install devices, and travel to client sites when required. Fresh graduates are encouraged to apply; diploma in IT or related field preferred; strong problem-solving and

Qualifications

• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, operating systems, and networking.
• Willing to travel to client sites when required.

Responsibilities

• Provide basic remote and on-site technical support to clients.
• Assist in troubleshooting hardware, software, operating system, and connectivity issues.
• Assist with installation, configuration, testing, and deployment of IT systems and equipment.
• Install and configure computers, laptops, printers, scanners, network devices, and IT peripherals.
• Assist with basic LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting.
• Perform preventive and corrective maintenance on IT equipment.
• Assist with project implementation, testing, commissioning, and handover activities.
• Prepare service, maintenance, installation, and troubleshooting reports.
• Maintain accurate equipment and technical activity records.
• Escalate complex technical issues to senior technical personnel.

Skills

Troubleshooting

Communication skills

Teamwork

Proactive learner

Travel readiness

Own transport

Education

Diploma / Certificate in IT / CS / Networking

Tools

Basic computer hardware

Networking fundamentals

LAN/WAN basics

Wi-Fi basics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a proactive, responsible, and technically capable Technical Support to join our Technical Support (TS) Team.

The role involves IT technical support, troubleshooting, installation, configuration, maintenance, project deployment, and client support.

Key Responsibilities

• Provide basic remote and on-site technical support to clients.
• Assist in troubleshooting hardware, software, operating system, and connectivity issues.
• Assist with installation, configuration, testing, and deployment of IT systems and equipment.
• Install and configure computers, laptops, printers, scanners, network devices, and IT peripherals.
• Assist with basic LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting.
• Perform preventive and corrective maintenance on IT equipment.
• Assist with software installation, system updates, hardware replacement, and basic repairs.
• Conduct site visits and provide technical support to clients when required.
• Assist with project implementation, testing, commissioning, and handover activities.
• Prepare service, maintenance, installation, and troubleshooting reports.
• Maintain accurate equipment and technical activity records.
• Escalate complex technical issues to senior technical personnel.

Requirements

• Diploma / Certificate in Information Technology, Computer Science, Information Systems, Networking, Electronics, or a related technical field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, operating systems, and networking.
• Basic understanding of LAN/WAN, Wi-Fi, switches, routers, and network devices is an advantage.
• Good troubleshooting and problem-solving skills.
• Responsible, proactive, and willing to learn.
• Good communication and interpersonal skills.
• Able to work independently and as part of a technical team.
• Willing to travel to client sites when required.
• Possess own transportation will be an advantage.