Senior Systems Analyst

Starhub Ltd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Starhub Ltd in Petaling Jaya, Malaysia, seeks a Senior Systems Analyst to translate business needs into scalable solution designs. The role focuses on end-to-end solution design, feasibility, and alignment with business objectives, collaborating across teams to deliver integrated systems.

You will analyze customer journeys, provide technical guidance, and contribute to RFP/RFT responses while supporting the deployment of fit-for-purpose designs.

Qualifications

• Degree in Computer Science, Computing, or related field with 5–7 years of systems analysis experience.
• Strong background in the telecommunications industry.
• Knowledge of mobile and broadband networks, CRM, Billing, Provisioning Systems, Inventory, Delivery, and Integrations.

Responsibilities

• Contribute to end-to-end solution design processes aligned with business and technical requirements.
• Liaise with business users to gather and document requirements and translate them into system designs.
• Support feasibility analysis, integration points, and downstream impacts.
• Prepare solution design artifacts such as IA documents, sequence diagrams, and process flows.

Skills

Telecommunications domain knowledge

Requirements translation to design

Cross-functional collaboration

User journey analysis

Education

Degree in Computer Science, Computing, or related field

Tools

CRM (Compax)

Billing systems

Provisioning Systems

Integrations

Job description

Senior Systems Analyst

Date: 19 Jul 2026

Location: Petaling Jaya, MY

Job Description

Role Mission: The mission of the Senior Systems Analyst is to support the design of scalable and effective systems that meet business needs and technical requirements. The role focuses on translating business requirements into clear solution specifications, supporting end-to-end solution design, and ensuring proposed solutions arefeasible, well-integrated, and aligned to businessobjectives. The role also contributes to business growth and stronger solution outcomes through sound analysis, collaboration, and delivery discipline.

Accountabilities

• Support the delivery of fit-for-purpose end-to-end solution designs aligned to business and technicalobjectives.
• Translate business requirements into clear solution specifications and design inputs.
• Ensure proposed solutions are technicallyfeasibleand integrated across relevant systems and platforms.
• Provide technical and functional advice to stakeholders on solution options, design impacts, and implementation considerations.
• Contribute to partner engagements, new business initiatives, and RFP/RFT submissions as needed.
• Apply digital and customer-centric thinking, including user journey analysis and human-centricdesign principles, in solution assessment.

Responsibilities

• Contribute to the end-to-end solution design process, ensuring alignment with businessobjectivesand technical requirements.
• Liaise with business users and stakeholders to gather, clarify, and document requirements.
• Collaborate with cross-functional teams to translate requirements into effective system designs.
• Support analysis of solution feasibility, application design, integration points, and downstream impacts.
• Understand business models and drivers and translate them into platform configuration or specifications for enhancements or new implementations.
• Work with partners and internal stakeholders to support technical strategies that improve business effectiveness and service offerings.
• Assist with RFP/RFT responses by providing technical input and solution analysis.
• Prepare andmaintainrequired solution design artifacts such as IA documents, sequence diagrams, process flows, and workflows.
• Follow agreed processes, milestones, and documentation standardsestablishedby the team.

Qualifications

• Degree in Computer Science, Computing, or related field of study with at least 5–7 years of systems analysis, solution design, or related experience.
• Strong background in the telecommunications industry.
• Knowledge in areas of mobile and broadband networks, CRM (e.g.Compax), Billing, Provisioning Systems, Inventory, Delivery, and Integrations.
• Experience in digital-related areas, including user journey analysis during solution assessment, design thinking, and human-centric approaches to solution assessment.
• Excellent communication and collaboration skills, with the ability to communicate clearly and professionally in a fast-paced, deadline-driven environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfort with multi-tasking under a dynamic environment.
• Able to work independently on assigned solution components while escalating issues appropriately.