Lead Systems Analyst

Starhub Ltd; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Starhub Ltd in Petaling Jaya, Malaysia, seeks a Lead Systems Analyst to bridge business needs and technology by designing scalable, feasible, and effective systems that support organizational objectives. You will ensure requirements are clearly understood and reflected in end-to-end designs and platform configurations.

Responsibilities include gathering requirements, acting as a single point of contact for business needs, and collaborating with cross-functional teams to translate requirements

Qualifications

• Bachelor’s degree in CS or related field required.
• 8+ years of systems analysis and end-to-end design experience.
• Strong communication and collaboration skills in a fast-paced environment.
• Experience with CRM, billing, provisioning systems is a plus.

Responsibilities

• Deliver end-to-end solution designs aligned to business and technical objectives.
• Act as single point of accountability for requirements elicitation and translation into specifications.
• Ensure proposed solutions are feasible, scalable, and well-integrated across systems.
• Provide technical advisory on design options, feasibility, and integration guidance.
• Support RFP/RFT responses with technical know-how and expertise.

Skills

Telecommunications expertise

B2B knowledge

Mobile and broadband networks

CRM (Salesforce, CloudSense)

System integration

Education

Degree in Computer Science or related field

Job description

Select how often (in days) to receive an alert:

Lead Systems Analyst

Date: 29 Sept 2026

Location: Petaling Jaya, MY

Job Description

Role Mission: The mission of the Senior Solution Designer is to bridge EBG and SME business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Accountabilities:

• Deliver fit-for-purpose end-to-end solution designs aligned to business and technical objectives.
• Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.
• Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.
• Provide expert technical advisory to stakeholders, including design recommendations, option assessments, and implementation guidance.
• Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions
  

Responsibilities:

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
• Assist with RFP/RFT responses to provide technical know-how and expertise.

Qualifications

• Degree in Computer Science, Computing or related field of study with at least 8 years of systems analysis and design or related experience in providing end to end solution design.
• Strong background in telecommunications industry.
• Knowledge in B2B business is advantage.
• Knowledge in areas of mobile and broadband networks, CRM (e.g. Salesforce, CloudSense), Billing, Provisioning Systems, Inventory, Delivery and Integrations.
• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.