Principal Systems Analyst

Starhub Ltd; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

Starhub Ltd. is seeking a Principal Systems Analyst to provide strategic and technical leadership in shaping end-to-end solution designs that meet business goals and technology standards.

You will bridge business strategy and technology execution, translating complex requirements into scalable solutions across systems and platforms. You will guide a team of Solution Designers, ensuring quality design practices and capability development, while providing expert technical advisory to stakeholders

Qualifications

• Degree in Computer Science, Computing or related field with 10–12 years of systems analysis and design experience.
• Strong background in the telecommunications industry and related domains.
• Deep knowledge of mobile and broadband networks, CRM, Billing, Provisioning, Inventory, Delivery and Integrations.
• Proven experience leading complex cross-functional solutioning initiatives with multiple systems and stakeholders.
• Experience in digital areas including user journey analysis, design thinking and human-centric approaches.
• Excellent communication and collaboration skills in a fast-paced environment.

Responsibilities

• Lead end-to-end solution design activities across large, complex initiatives.
• Oversee requirement analysis and translate business needs into robust specifications.
• Provide leadership on solutioning approach, issue resolution and stakeholder engagement.
• Review and validate solution designs, processes, and interface artifacts.
• Coach and mentor team members in systems analysis and design documentation.
• Collaborate with business, architecture, delivery, operations and partners to shape strategies.
• Drive alignment across systems and domain owners for dependencies and risks.
• Lead technical discussions with partners to improve service offerings.
• Contribute to RFP/RFT responses with technical insight and leadership.
• Establish best practices, templates and governance for analytics and design.

Skills

Telecom industry background

Mobile and broadband networks

CRM, Billing, Provisioning

Systems integration

Leadership of cross-functional teams

Digital/user journey analysis

Design thinking

Communication skills

Problem solving

Education

Degree in Computer Science/Computing or related field

Job description

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Date: 18 Jul 2026

Location: Petaling Jaya, MY

Role Mission:

The mission of the Principal Systems Analyst is to provide strategic and technical leadership in shaping end-to-end solution designs that meet business goals, technology standards, and customer needs. The role bridges business strategy and technology execution by translating complex requirements into scalable,feasible, and effective solutions across systems and platforms. In addition, the Principal Systems Analystprovides guidance toa team of Solution Designers, ensuring quality of solutioning, consistency of design practices, and capability development within the team.

Accountabilities:

Deliver fit-for-purpose end-to-end solution designs aligned to business and technicalobjectives.

Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.

Guide and mentorjuniorSolution Designers to ensure consistent analysis standards, sound solution design, and professional development.

Ensure proposed solutions are technicallyfeasible, scalable, and well-integrated across systems and platforms.

Provide expert technical advisory to stakeholders, including design recommendations,optionassessments, and implementation guidance.

Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions.

Guide and mentor a team of Systems Analysts/Solution Designers to ensure consistent analysis standards, sound solution design, and professional development.

Responsibilities:

Lead end-to-end solution design activities across large, complex, or cross-domain initiatives, ensuring alignment with business priorities and technical standards.

Oversee requirement analysis and ensure business needs are accurately translated into robust functional and technical solution specifications.

Provide leadership and direction to the team on solutioning approach, issue resolution, stakeholder engagement, and design quality.

Review andvalidatesolution designs, specifications, process flows, interface designs, and other key artifacts produced by team members.

Coach and mentor team members in systems analysis, design thinking, stakeholder management, and solution documentation.

Collaborate with business, architecture, delivery, operations, and partner teams to shape solution strategies and implementation approaches.

Drive alignment across impacted systems and domain owners to ensure dependencies, risks, and integration requirements are managed effectively.

Lead technical discussions with partners and vendors to define solution strategies that improve business effectiveness and service offerings.

Contribute to RFP/RFT responses, business case discussions, and new business opportunities by providing technical insight and solution leadership.

Establish andmaintainbest practices, templates, and governance standards for systems analysis and solution design within the team.

Support resource planning, work prioritization, and capability uplift of the Solution Designer team.

Team Scope/ Stakeholders:

Team member of CBG Solution Designer team

Key stakeholders include CBG, FIN,COpsteams, domain owners, architecture teams, delivery teams, external partners, and vendors.

Qualifications:

Degree in Computer Science,Computingor related field of study with at least10-12years of systems analysis and design or related experience in providing end to end solution design.

Strong background in telecommunications industry.

Deep knowledge of mobile and broadband networks, CRM (e.g.Compax), Billing, Provisioning Systems, Inventory, Delivery, and Integrations.

Proven experience leading complex cross-functional solutioning initiatives involving multiple systems and stakeholders.

Demonstrated experience in digital-related areas, including user journey analysis, design thinking, and human-centricapproaches to solution assessment and design.

Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.

Strong conceptual and problem-solving abilities.

Excellent organization skills and comfortable with multi-tasking under a dynamic environment.