Senior Leader, Financial Processing & Payments (SG & MY)
OCBC Bank (Malaysia) Berhad
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Benefits offered by this job
Job summary
OCBC Bank (Malaysia) Berhad in Singapore and Malaysia seeks a Senior Lead, Financial Processing Services to oversee cardholder transactions, merchant processing and support operations across SG & MY, driving operational excellence, risk governance, regional standardisation and transformation initiatives to improve efficiency and customer outcomes.
You will partner with Business, Technology, Risk, Finance and Product teams, champion automation and STP, and develop high-performing teams with
Qualifications
- 10+ years in Banking Operations, Cards & Payments or related functions.
- Proven leadership managing teams and complex processes.
- Strong knowledge of card payment processing, settlements, reconciliation, risk and controls.
- Track record in transformation, automation and process improvement.
- Strong stakeholder management and people leadership capabilities.
Responsibilities
- Lead end-to-end Financial Processing Services operations across SG & MY.
- Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
- Manage merchant support activities, including enquiry resolution and settlement investigations.
- Drive operational performance, productivity, service quality, and SLA achievement.
- Strengthen risk, control, audit, and regulatory compliance across all processes.
- Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
- Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
- Develop and lead high-performing teams, including succession planning and capability building.
Skills
Job description
OCBC Bank (Malaysia) Berhad in Singapore and Malaysia seeks a Senior Lead, Financial Processing Services to oversee cardholder transactions, merchant processing and support operations across SG & MY, driving operational excellence, risk governance, regional standardisation and transformation initiatives to improve efficiency and customer outcomes.
You will partner with Business, Technology, Risk, Finance and Product teams, champion automation and STP, and develop high-performing teams with
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