Lead, Financial Processing Services

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 260,000 - 480,000; Full time

Benefits offered by this job

Competitive base salary

Flexible holistic benefits

Community initiatives

Industry-leading learning and/prof. de

Wellbeing and growth support

Job summary

OCBC Group in Singapore and Malaysia seeks a Senior Lead, Financial Processing Services (AVP) to oversee cardholder and merchant transaction processing, settlements, and related operations across SG and MY. You will drive operational excellence, risk governance, and regional standardisation to improve efficiency and customer outcomes.

Lead high-performing teams, champion automation, and collaborate with Business, Technology, Risk, Finance, and Product to deliver strategic initiatives for a

Qualifications

• Minimum 10+ years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.
• Proven leadership experience managing teams and complex operational processes.
• Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.
• Track record in leading transformation, automation, and process improvement initiatives.
• Strong stakeholder management, problem-solving, and people leadership capabilities.

Responsibilities

• Lead and manage end-to-end Financial Processing Services operations across SG and MY.
• Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
• Manage merchant support activities, including enquiry resolution and settlement investigations.
• Drive operational performance, productivity, service quality, and SLA achievement.
• Strengthen risk, control, audit, and regulatory compliance across all processes.
• Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
• Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
• Develop and lead high-performing teams, including succession planning and capability building.

Skills

Leadership experience

Card payment processing knowledge

Transformation & automation

Stakeholder management

People leadership

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Senior Lead, Financial Processing Services (SG & MY) – AVP

Role Purpose Lead the Financial Processing Services function across Singapore and Malaysia, overseeing cardholder transactions, merchant transactions, and merchant support operations. The role is responsible for driving operational excellence, strong risk and control governance, regional standardisation, and transformation initiatives to improve efficiency, service quality, and customer outcomes.

Key Responsibilities

• Lead and manage end-to-end Financial Processing Services operations across SG and MY.
• Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
• Manage merchant support activities, including enquiry resolution and settlement investigations.
• Drive operational performance, productivity, service quality, and SLA achievement.
• Strengthen risk, control, audit, and regulatory compliance across all processes.
• Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
• Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
• Develop and lead high-performing teams, including succession planning and capability building.

Requirements

• Minimum 10+ years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.
• Proven leadership experience managing teams and complex operational processes.
• Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.
• Track record in leading transformation, automation, and process improvement initiatives.
• Strong stakeholder management, problem-solving, and people leadership capabilities.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.