Senior Lead, Financial Processing & Payments (SG/MY)

OCBC Group; Malaysia; On-site; MYR 260,000 - 480,000; Full time

Benefits offered by this job

Competitive base salary

Flexible holistic benefits

Community initiatives

Industry-leading learning and/prof. de

Wellbeing and growth support

Job summary

OCBC Group in Singapore and Malaysia seeks a Senior Lead, Financial Processing Services (AVP) to oversee cardholder and merchant transaction processing, settlements, and related operations across SG and MY. You will drive operational excellence, risk governance, and regional standardisation to improve efficiency and customer outcomes.

Lead high-performing teams, champion automation, and collaborate with Business, Technology, Risk, Finance, and Product to deliver strategic initiatives for a

Qualifications

• Minimum 10+ years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.
• Proven leadership experience managing teams and complex operational processes.
• Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.
• Track record in leading transformation, automation, and process improvement initiatives.
• Strong stakeholder management, problem-solving, and people leadership capabilities.

Responsibilities

• Lead and manage end-to-end Financial Processing Services operations across SG and MY.
• Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
• Manage merchant support activities, including enquiry resolution and settlement investigations.
• Drive operational performance, productivity, service quality, and SLA achievement.
• Strengthen risk, control, audit, and regulatory compliance across all processes.
• Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
• Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
• Develop and lead high-performing teams, including succession planning and capability building.

Skills

Leadership experience

Card payment processing knowledge

Transformation & automation

Stakeholder management

People leadership

Job description

OCBC Group in Singapore and Malaysia seeks a Senior Lead, Financial Processing Services (AVP) to oversee cardholder and merchant transaction processing, settlements, and related operations across SG and MY. You will drive operational excellence, risk governance, and regional standardisation to improve efficiency and customer outcomes.

Lead high-performing teams, champion automation, and collaborate with Business, Technology, Risk, Finance, and Product to deliver strategic initiatives for a