Operational Excellence Change Leader

OCBC; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development opportunities

Wellbeing & employee growth

Job summary

OCBC in Malaysia seeks an experienced Operational Excellence Change Lead to drive end-to-end process improvements, simplify operations, and deliver measurable business impact. You will analyse end-to-end processes, map improvements, and work with stakeholders to design future-ready solutions.

You will lead cross-functional projects, facilitate workshops, develop business cases, and partner with IT to implement system enhancements, aiming for sustainable benefits across the bank.

Qualifications

• Degree holder in any discipline.
• 5+ years of experience in process improvement or change management within services/finance.
• Experience in business process management, process mapping, and process design tools.
• Strong analytical and problem-solving skills; strategic thinking and translating complexity into actions.
• Excellent communication and presentation skills; ability to articulate ideas clearly.
• Strong stakeholder relationship management; capable of influencing at all levels.
• Strong project management and delivery skills; adaptable and independent.

Responsibilities

• Identify opportunities for group-wide improvement and develop plans to achieve targets.
• Lead cross-functional, end-to-end process improvement projects that enhance customer and employee experience.
• Partner with business and project stakeholders to shape solutions and gain buy-in for change.
• Apply SIPOC, process mapping, and journey mapping to facilitate problem solving.
• Plan and facilitate workshops to assess current-state processes and define target operating models.
• Collect and analyze data to identify root causes and improvements.
• Develop business cases with benefits, costs, and risks to support decisions.
• Design and implement improved processes leveraging technology and data.
• Develop clear business requirements and work with IT to implement system enhancements.
• Maintain process documentation and training materials to support adoption.
• Monitor performance and benefits realization; identify ongoing improvement opportunities.
• Support ad-hoc operational excellence tasks as required.

Skills

Process improvement

Change management

Stakeholder management

Project leadership

Data analysis

Communication

Education

Bachelor's degree

Tools

SIPOC

Process mapping

Job description

OCBC in Malaysia seeks an experienced Operational Excellence Change Lead to drive end-to-end process improvements, simplify operations, and deliver measurable business impact. You will analyse end-to-end processes, map improvements, and work with stakeholders to design future-ready solutions.

You will lead cross-functional projects, facilitate workshops, develop business cases, and partner with IT to implement system enhancements, aiming for sustainable benefits across the bank.