Head of Core Banking & Cards - 24x7 Operations Lead

OCBC; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Wellbeing programs

Job summary

OCBC is seeking an senior IT leader to manage mission-critical Core Banking and Cards systems. You will oversee global service delivery, budgets, risks, and vendor performance, working with Singapore teams to ensure strong 24x7 operations.

The role requires 10+ years in IT, 5+ years leading 15+ staff, and deep Banking IT experience. Expect stakeholder engagement, cost savings, and team development.

Qualifications

• Degree in Computer Science/IT or related field.
• 10+ years IT experience preferred.
• 5+ years leading a team of 15+ people.
• Able to act and manage on a 24x7 basis for critical production issues.
• Leadership and motivation for service improvement and results.
• Knowledge of Core Banking and Cards systems, preferably SIBS.
• Strong communication and interpersonal skills.
• Experience in Banking IT environment and mission critical apps.

Responsibilities

• Manage Core Banking & Cards systems (mission critical).
• Oversee local and cross-border services; meet SLA/KPI; drive improvements and recovery.
• Manage risks related to applications in the portfolio.
• Report health of service delivery and risks to senior management.
• Collaborate with management and Singapore counterparts on delivery.
• Engage with key stakeholders on service delivery and expectations.
• Monitor vendor performance and service delivery.
• Oversee contracts and financials for applications in the portfolio.
• Plan/monitor budgets; pursue cost savings targets.
• Plan development of skills to meet future objectives and direction.
• People management: recruit, review performance, conduct appraisals.

Skills

Leadership

Stakeholder management

Budget planning

24x7 support

Team management

Communication

Education

Degree in Computer Science/IT

Tools

Core Banking & Cards systems (SIBS)

Job description

OCBC is seeking an senior IT leader to manage mission-critical Core Banking and Cards systems. You will oversee global service delivery, budgets, risks, and vendor performance, working with Singapore teams to ensure strong 24x7 operations.

The role requires 10+ years in IT, 5+ years leading 15+ staff, and deep Banking IT experience. Expect stakeholder engagement, cost savings, and team development.