Senior Lead, Financial Processing & Payments Ops

OCBC; Kuala Lumpur; On-site; MYR 65,000 - 95,000; Full time

Job summary

OCBC is seeking a seasoned Banking Operations professional to support Financial Processing Services across Singapore and Malaysia. You will oversee cardholder and merchant transaction processing, settlements, and automation initiatives, while ensuring risk and regulatory controls are maintained.

The role focuses on delivering operational excellence, standardisation, and high-quality customer outcomes through collaboration with business, technology, risk, finance, and product teams in a regional

Qualifications

• Minimum 5–7 years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.

Responsibilities

• Perform and support end-to-end Financial Processing Services operations across SG and MY.
• Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
• Support merchant activities, including enquiry resolution and settlement investigations.
• Support the achievement of operational performance, productivity, service quality, and SLA requirements.
• Maintain strong risk, control, audit, and regulatory compliance across all processes.
• Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
• Support automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
• Contribute to team capability and knowledge sharing within the function.

Job description

OCBC is seeking a seasoned Banking Operations professional to support Financial Processing Services across Singapore and Malaysia. You will oversee cardholder and merchant transaction processing, settlements, and automation initiatives, while ensuring risk and regulatory controls are maintained.

The role focuses on delivering operational excellence, standardisation, and high-quality customer outcomes through collaboration with business, technology, risk, finance, and product teams in a regional