Lead, Financial Processing Services
OCBC Bank (Malaysia) Berhad
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Benefits offered by this job
Job summary
OCBC Bank (Malaysia) Berhad in Singapore and Malaysia seeks a Senior Lead, Financial Processing Services to oversee cardholder transactions, merchant processing and support operations across SG & MY, driving operational excellence, risk governance, regional standardisation and transformation initiatives to improve efficiency and customer outcomes.
You will partner with Business, Technology, Risk, Finance and Product teams, champion automation and STP, and develop high-performing teams with
Qualifications
- 10+ years in Banking Operations, Cards & Payments or related functions.
- Proven leadership managing teams and complex processes.
- Strong knowledge of card payment processing, settlements, reconciliation, risk and controls.
- Track record in transformation, automation and process improvement.
- Strong stakeholder management and people leadership capabilities.
Responsibilities
- Lead end-to-end Financial Processing Services operations across SG & MY.
- Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
- Manage merchant support activities, including enquiry resolution and settlement investigations.
- Drive operational performance, productivity, service quality, and SLA achievement.
- Strengthen risk, control, audit, and regulatory compliance across all processes.
- Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
- Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
- Develop and lead high-performing teams, including succession planning and capability building.
Skills
Job description
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Lead the Financial Processing Services function across Singapore and Malaysia, overseeing cardholder transactions, merchant transactions, and merchant support operations. The role is responsible for driving operational excellence, strong risk and control governance, regional standardisation, and transformation initiatives to improve efficiency, service quality, and customer outcomes.
- Lead and manage end-to-end Financial Processing Services operations across SG and MY.
- Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
- Manage merchant support activities, including enquiry resolution and settlement investigations.
- Drive operational performance, productivity, service quality, and SLA achievement.
- Strengthen risk, control, audit, and regulatory compliance across all processes.
- Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
- Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
- Develop and lead high-performing teams, including succession planning and capability building.
- Minimum 10+ years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.
- Proven leadership experience managing teams and complex operational processes.
- Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.
- Track record in leading transformation, automation, and process improvement initiatives.
- Strong stakeholder management, problem-solving, and people leadership capabilities.
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organization. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Lead the Financial Processing Services function across Singapore and Malaysia, overseeing cardholder transactions, merchant transactions, and merchant support operations. The role is responsible for driving operational excellence, strong risk and control governance, regional standardisation, and transformation initiatives to improve efficiency, service quality, and customer outcomes.
- Lead and manage end-to-end Financial Processing Services operations across SG and MY.
- Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
- Manage merchant support activities, including enquiry resolution and settlement investigations.
- Drive operational performance, productivity, service quality, and SLA achievement.
- Strengthen risk, control, audit, and regulatory compliance across all processes.
- Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
- Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
- Develop and lead high-performing teams, including succession planning and capability building.
- Minimum 10+ years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.
- Proven leadership experience managing teams and complex operational processes.
- Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.
- Track record in leading transformation, automation, and process improvement initiatives.
- Strong stakeholder management, problem-solving, and people leadership capabilities.
- Competitive base salary.
- A suite of holistic, flexible benefits to suit every lifestyle.
- Community initiatives.
- Industry-leading learning and professional development opportunities.
- Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world's most high-rated banks, with an Aa1 rating from Moody's. It is also ranked by Bloomberg Markets as the world's strongest bank.
OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC Bank's key markets are Singapore's Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP
OCBC Bank's insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted 'Outstanding Private Bank in Asia Pacific' by Private Banker international
After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly-owned Islamic banking subsidiary, OCBC Al-Amin Bank Berhad, on 1 December 2008. OCBC Al-Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non-muslims alike.
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