Senior Immigration Consultant

Crown Worldwide; Selangor; On-site; MYR 42,000 - 62,000; Full time

Job summary

Crown Worldwide Group in Malaysia is seeking an Immigration Support Officer to assist the Immigration Manager in coordinating visa, translation, and legalization services for domestic and international assignees. You will handle day-to-day tasks, maintain files, and respond to client requests with accuracy.

The role requires at least 3 years of immigration experience, strong English, and proficient Microsoft Office skills.

Qualifications

• Immigration experience (minimum 3 years)
• Excellent customer service skills, multitasking
• Strong English communication, written and spoken
• Proficient with Microsoft Office

Responsibilities

• Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes
• Participate in weekly team meetings and act as backup in distributing weekly team meeting minutes
• Manage case movement and workflow with immigration authorities upon submission
• Deliver acknowledgement slips to officers to team members in a timely manner
• Manage client expectations on critical requests
• Ensure interact files are raised for every service with data fields updated
• Raise client invoices in line with the financial calendar and assist collection of ageing invoices
• Respond to alerts and propose solutions to the Immigration Manager
• Handle immigration documents for ESD, MDEC, MOFA, MOE, MIDA and related authorities
• Inform and advise clients on obligations for Registration, Projections and Positions

Skills

Customer service

Multitasking

Administrative support

English proficiency

Tools

Microsoft Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The role will encompass assisting the Immigration Manager in the management, coordination and handling of Immigration Services for Crown Worldwide Group. You will support day-to-day functions of the Immigration Department, managing operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes.

Key responsibilities

• Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes
• Participate in weekly team meetings and act as backup in distributing weekly team meeting minutes
• Manage case movement and workflow at Immigration and other relevant Authorities upon submission
• Deliver slip of acknowledgement from officers to all immigration team members in a timely manner
• Manage expectations from clients and individuals on any critical requests
• Ensure interact files are raised for every service delivered in a timely and accurate manner upon receiving initiation from clients, with all mandatory key data fields updated throughout
• Ensure client invoices are raised on all completed services in line with the Company financial reporting calendar and provide support to the Immigration Manager on collection of ageing invoices
• Respond to alerts from team members on any issue that may lead to customer dissatisfaction and present solutions to the Immigration Manager in a timely manner
• Handle immigration services and prepare immigration documents to Immigration and related Authorities such as ESD, MDEC, MOFA, MOE, MIDA and related government departments, especially on special/urgent cases
• Inform and advise clients on obligations for Registration, Projections and Positions in online portal and ensure clients meet their obligations

About you

• Minimum 3 years relevant immigration working experience
• Strong exceptional customer service skills with the ability to multitask
• Ability to accurately maintain all files and provide administrative support
• Excellent command of written and spoken English
• Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent
• Willing to attend Immigration office if required to attend to specific case/client
• Willing to travel to other branches when required

About us

Crown Worldwide Group provides immigration services working with HR professionals in corporate client portfolios and their transferring executives to deliver a suite of immigration services.