Executive - Immigration Liaison (KL)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

Bonus

Annual Leave 15 days

Medical Leave 14 days

Medical Coverage

Job summary

Jora Malaysia is seeking an Immigration Liaison to coordinate student visa processing with immigration authorities. You will manage documentation, follow up on statuses, and ensure policy compliance to support smooth visa approvals for international students.

Responsibilities include handling passport submissions, maintaining secure records, and acting as the communications bridge between Immigration Department and partner institutions.

Qualifications

• Able to read, write and speak English and Malay.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
• Display excellent communication and willingness to learn/fast learner.

Responsibilities

• Submission of students’ applications/documents required by the Immigration Department for the issuance of eVAL.
• Submission of Students’ passports along with documents required by the Immigration Department for Student Pass, Special Pass, and Dependent Pass.
• Accept passports and any additional documents from Institutes.
• Ensure passports are kept in the safe box.
• Vet through the documents using the processing checklist as a guideline.
• Be the point of escalation/contact between Immigration Department and Operations.
• Be the point of contact between Immigration Department and Institutions.
• Highlight all urgent cases to the Line Manager for further assistance.
• Seek Line Manager assistance when needed.
• Highlight downtime or technical issues to the Line manager for escalation.
• Undertake ad-hoc tasks assigned by Line Manager or Operations Management.
• Stay back when required to complete duties.

Skills

English & Malay

MS Office

Multitasking

Customer service

Fast learner

Team player

Communication skills

Bilingual English/Malay

Education

Diploma with 1 year experience in contact centre

Tools

MS Office

PowerPoint

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Immigration Liaison serves as the key contact between company and immigration authorities to facilitate student visa processing.
• This role involves coordinating and submitting required documentation, following up on application statuses, and ensuring compliance with immigration policies and procedures.
• The liaison ensures timely communication and resolution of issues, supporting a smooth and efficient visa approval process for international students.

Job Description

The Role:

• Immigration Liaison serves as the key contact between company and immigration authorities to facilitate student visa processing.
• This role involves coordinating and submitting required documentation, following up on application statuses, and ensuring compliance with immigration policies and procedures.
• The liaison ensures timely communication and resolution of issues, supporting a smooth and efficient visa approval process for international students.

The Responsibilities of the Role:

• Submission of students’ applications/documents that are required by the Immigration Department for the issuance of eVAL.
• Submission of Students’ passports along with the documents that are required by the Immigration Department for the issuance of Student Pass, Special Pass, and Dependent Pass.
• Accept passports and any additional documents from Institutes.
• Ensure passports are kept in the safe box.
• To vet through the documents using the processing checklist as a guideline.
• To make sure that system statuses are updated correctly.To be the point of escalation/contact between Immigration Department and Operations.
• To be the point of contact between Immigration Department and Institutions.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line Manager Assistance whenever needed.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
• When operational situations arise, management will require the executive to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak English and Malay.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel)
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre,) or equivalent combination of education and experience.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Highly proficient in spoken and written English and Bahasa Malaysia.
• Display excellent communication and willingness to learn/fast learner.
• Able to work as a member of a team independently.

The Package :

• Attractive Salary: RM2500
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.