Senior Immigration Consultant

Crown Worldwide Group Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Crown Worldwide Group Sdn Bhd is hiring an Immigration Admin Assistant to support the Immigration Manager in handling day-to-day immigration services and related administrative tasks. You will coordinate with Domestic and International Assignees, manage workflows, prepare documents, and assist with billing and client communications.

The role requires strong English skills, attention to detail, and willingness to travel to other branches as needed. Prior immigration experience is preferred.

Qualifications

• Minimum 3 years relevant immigration working experience.
• Strong exceptional customer service skills with the ability to multitask.
• Ability to accurately maintain all files and provide administrative support.
• Excellent command of written and spoken English.
• Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
• Willing to attend Immigration office if required to attend to specific case/client.
• Willing to travel to other branches when required.

Responsibilities

• Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes.
• Participate in weekly team meetings and back up distribution of meeting minutes.
• Manage case movement and workflow at Immigration and other Authorities upon submission.
• Deliver acknowledgement slips to immigration team members in a timely manner.
• Manage client expectations on critical requests.
• Ensure interact files are raised for every service with mandatory data updated.
• Raise invoices on completed services and assist with ageing invoice collection.
• Respond to alerts from team members and propose solutions to the Immigration Manager.
• Handle immigration services and prepare documents for authorities (ESD, MDEC, MOFA, MOE, MIDA, etc.).
• Inform and advise clients on obligations and ensure compliance in online portals.

Skills

Customer service

Multitasking

File maintenance

English proficiency

MS Office

Tools

Microsoft Office

Job description

The role will encompass assisting the Immigration Manager in the management, coordination and handling of Immigration Services for Crown Worldwide Group. You will support day-to-day functions of the Immigration Department, managing operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes.

Key responsibilities

• Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes
• Participate in weekly team meetings and act as backup in distributing weekly team meeting minutes
• Manage case movement and workflow at Immigration and other relevant Authorities upon submission
• Deliver slip of acknowledgement from officers to all immigration team members in a timely manner
• Manage expectations from clients and individuals on any critical requests
• Ensure interact files are raised for every service delivered in a timely and accurate manner upon receiving initiation from clients, with all mandatory key data fields updated throughout
• Ensure client invoices are raised on all completed services in line with the Company financial reporting calendar and provide support to the Immigration Manager on collection of ageing invoices
• Respond to alerts from team members on any issue that may lead to customer dissatisfaction and present solutions to the Immigration Manager in a timely manner
• Handle immigration services and prepare immigration documents to Immigration and related Authorities such as ESD, MDEC, MOFA, MOE, MIDA and related government departments, especially on special/urgent cases
• Inform and advise clients on obligations for Registration, Projections and Positions in online portal and ensure clients meet their obligations

About you

• Minimum 3 years relevant immigration working experience
• Strong exceptional customer service skills with the ability to multitask
• Ability to accurately maintain all files and provide administrative support
• Excellent command of written and spoken English
• Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent
• Willing to attend Immigration office if required to attend to specific case/client
• Willing to travel to other branches when required

About us

Crown Worldwide Group provides immigration services working with HR professionals in corporate client portfolios and their transferring executives to deliver a suite of immigration services.

Crown Worldwide Group (crownworldwide.com) operates from over 266 locations in almost 58 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

We take pride in being an Equal Opportunities Employer. We are committed to staff development, with a strong talent management programme in place to recognize and reward excellence. Our culture supports and enables staff to enjoy their work, reach their potential and grow in the company.

Crown is the largest privately-held group of companies in the world providing a full range of international relocation services. We are also a leader in business records management and provide specialized transportation and warehousing services.

Crown Worldwide Group (crownworldwide.com) operates from over 266 locations in almost 58 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

We take pride in being an Equal Opportunities Employer. We are committed to staff development, with a strong talent management programme in place to recognize and reward excellence. Our culture supports and enables staff to enjoy their work, reach their potential and grow in the company.

Crown is the largest privately-held group of companies in the world providing a full range of international relocation services. We are also a leader in business records management and provide specialized transportation and warehousing services.

Crown Worldwide Group (crownworldwide.com) operates from over 266 locations in almost 58 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

We take pride in being an Equal Opportunities Employer. We are committed to staff development, with a strong talent management programme in place to recognize and reward excellence. Our culture supports and enables staff to enjoy their work, reach their potential and grow in the company.