Immigration Consultant

PERSOL Workforce Solutions Malaysia Sdn Bhd; Shah Alam; Hybrid; MYR 100,000 - 145,000; Full time

Benefits offered by this job

Company-provided mobile phone

Hybrid work arrangement

6-month contract

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking an experienced Immigration Consultant to provide timely immigration advice to corporate clients and individuals. You will manage end-to-end immigration cases, ensuring accuracy, SLA and KPI compliance.

The role involves advising on visa options, preparing applications, and maintaining records in line with ISO standards. Requirements include a Diploma or Bachelor’s degree, 2+ years immigration experience, and current registration where

Qualifications

• Diploma or Bachelor's degree in a relevant discipline.
• Minimum 2 years of relevant immigration experience.
• Current registration as an Immigration Consultant where required by local legislation.
• Strong knowledge of immigration, visa and work/residence authorization processes.
• Good computer skills, particularly Microsoft Office and Outlook.
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to work independently and manage multiple cases simultaneously.
• Candidates with more than 5 years of relevant industry experience may be considered for a Senior Executive position.

Responsibilities

• Provide end-to-end immigration services for work and residence authorization applications.
• Advise clients on visa options and related immigration requirements.
• Prepare complete and accurate visa and immigration applications for submission.
• Manage client expectations and ensure services are delivered according to agreed contractual requirements and KPIs.
• Monitor document expiry dates and provide timely reminders to clients.
• Maintain accurate case information and records in relevant databases.
• Ensure proper filing and archiving of immigration cases in accordance with ISO requirements.
• Respond promptly and accurately to enquiries from applicants, HR/Mobility teams, internal stakeholders and government authorities.
• Ensure services are delivered according to the agreed Scope of Work (SOW).
• Develop and maintain professional relationships with Immigration and relevant government authorities.
• Keep updated on changes to immigration policies, procedures and requirements.
• Support cross-selling of other mobility services where appropriate.

Skills

Client Relationship Management

Documentation & Data Management

Microsoft Office & Outlook

Communication Skills

Attention to Detail

Time Management

Problem Solving

Compliance & Regulatory Knowledge

Education

Diploma or Bachelor's Degree in a relevant discipline

Job description

Monday, Tuesday & Thursday – Work from Office

Wednesday & Friday – Work from Home

Job Overview

We are looking for an experienced Immigration Consultant to provide professional, timely and accurate immigration advice to corporate clients and individuals regarding visa options and related immigration matters.

The role will be responsible for managing end-to-end immigration cases, ensuring applications are accurate and compliant with immigration requirements, contractual Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs).

Key Responsibilities

Provide end-to-end immigration services for work and residence authorization applications.

Advise clients on visa options and related immigration requirements.

Prepare complete and accurate visa and immigration applications for submission.

Manage client expectations and ensure services are delivered according to agreed contractual requirements and KPIs.

Monitor document expiry dates and provide timely reminders to clients.

Maintain accurate case information and records in relevant databases.

Ensure proper filing and archiving of immigration cases in accordance with ISO requirements.

Respond promptly and accurately to enquiries from applicants, HR/Mobility teams, internal stakeholders and government authorities.

Ensure services are delivered according to the agreed Scope of Work (SOW).

Develop and maintain professional relationships with Immigration and relevant government authorities.

Keep updated on changes to immigration policies, procedures and requirements.

Support cross-selling of other mobility services where appropriate.

Requirements

Diploma or Bachelor's Degree in a relevant discipline.

Minimum 2 years of relevant immigration experience.

Current registration as an Immigration Consultant where required by local legislation.

Strong knowledge of immigration, visa and work/residence authorization processes.

Good computer skills, particularly Microsoft Office and Outlook.

Strong attention to detail and accuracy.

Good organizational and time management skills.

Ability to work independently and manage multiple cases simultaneously.

Candidates with more than 5 years of relevant industry experience may be considered for a Senior Executive position.

Skills

Client Relationship Management

Documentation & Data Management

Microsoft Office & Outlook

Communication Skills

Attention to Detail

Time Management

Problem Solving

Compliance & Regulatory Knowledge

Additional Information

Contract Duration: 6 months

Benefit: Company-provided mobile phone

Working Arrangement: Hybrid

Expected Start Date: September / October 2026

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Immigration Consultant?
• Which of the following types of qualifications do you have?

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