Senior Immigration Specialist – Global Mobility

Crown Worldwide Group Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Crown Worldwide Group Sdn Bhd is hiring an Immigration Admin Assistant to support the Immigration Manager in handling day-to-day immigration services and related administrative tasks. You will coordinate with Domestic and International Assignees, manage workflows, prepare documents, and assist with billing and client communications.

The role requires strong English skills, attention to detail, and willingness to travel to other branches as needed. Prior immigration experience is preferred.

Qualifications

• Minimum 3 years relevant immigration working experience.
• Strong exceptional customer service skills with the ability to multitask.
• Ability to accurately maintain all files and provide administrative support.
• Excellent command of written and spoken English.
• Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
• Willing to attend Immigration office if required to attend to specific case/client.
• Willing to travel to other branches when required.

Responsibilities

• Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes.
• Participate in weekly team meetings and back up distribution of meeting minutes.
• Manage case movement and workflow at Immigration and other Authorities upon submission.
• Deliver acknowledgement slips to immigration team members in a timely manner.
• Manage client expectations on critical requests.
• Ensure interact files are raised for every service with mandatory data updated.
• Raise invoices on completed services and assist with ageing invoice collection.
• Respond to alerts from team members and propose solutions to the Immigration Manager.
• Handle immigration services and prepare documents for authorities (ESD, MDEC, MOFA, MOE, MIDA, etc.).
• Inform and advise clients on obligations and ensure compliance in online portals.

Skills

Customer service

Multitasking

File maintenance

English proficiency

MS Office

Tools

Microsoft Office

Job description

Crown Worldwide Group Sdn Bhd is hiring an Immigration Admin Assistant to support the Immigration Manager in handling day-to-day immigration services and related administrative tasks. You will coordinate with Domestic and International Assignees, manage workflows, prepare documents, and assist with billing and client communications.

The role requires strong English skills, attention to detail, and willingness to travel to other branches as needed. Prior immigration experience is preferred.