Senior Immigration Consultant

Crown Worldwide Group Sdn Bhd; Penang; On-site; MYR 33,000 - 56,000; Full time

Job summary

Crown Worldwide Group in Penang seeks an Immigration Support Coordinator to assist the Immigration Manager with day-to-day operations, handling requests for domestic and international assignees, and ensuring smooth processing of immigration, visa, translation, and legalization tasks.

The role requires strong English communication, excellent organizational skills, and the ability to manage files and client invoices. Travel to Head Office in Shah Alam may be required.

Qualifications

• Minimum 3 years relevant immigration working experience.
• Excellent customer service skills and ability to multitask.
• Ability to accurately maintain all files and provide administrative support.
• Excellent written and spoken English.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Willing to visit Immigration office for specific cases.
• Willing to travel to Head Office in Shah Alam when required.
• Able to work independently and in a team.

Responsibilities

• Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes
• Participate in weekly team meetings and act as backup in distributing weekly team meeting minutes
• Manage case movement and workflow at Immigration and other relevant Authorities upon submission
• Deliver slip of acknowledgement from officers to all immigration team members in a timely manner
• Manage expectations from clients and individuals on any critical requests
• Ensure interact files are raised for every service delivered in a timely and accurate manner with all mandatory key data fields
• Ensure client invoices are raised on all completed services in line with the Company financial reporting calendar and provide support on collection of ageing invoices
• Respond to alerts from team members on issues that may lead to customer dissatisfaction and present solutions to the Immigration Manager
• Provide administrative support in relation to client expatriate advisory services, including automated and manual filing systems and endorsement of documents with Immigration
• Handle immigration services and prepare immigration documents to Immigration and related Authorities such as ESD, MDEC, MOFA, MOE, MIDA and related government departments

Skills

Customer service

Multitasking

Office suite

English fluency

Tools

Microsoft Office

Job description

The role will encompass assisting the Immigration Manager in the management, coordination and handling of Immigration Services for Crown Worldwide Group. You will support day-to-day functions of the Immigration Department, managing operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes.

Key responsibilities

Manage operational requests for Domestic and International Assignees on customer service, immigration, visa, translation, and legalization processes

Participate in weekly team meetings and act as backup in distributing weekly team meeting minutes

Manage case movement and workflow at Immigration and other relevant Authorities upon submission

Deliver slip of acknowledgement from officers to all immigration team members in a timely manner

Manage expectations from clients and individuals on any critical requests

Ensure interact files are raised for every service delivered in a timely and accurate manner with all mandatory key data fields

Ensure client invoices are raised on all completed services in line with the Company financial reporting calendar and provide support on collection of ageing invoices

Respond to alerts from team members on issues that may lead to customer dissatisfaction and present solutions to the Immigration Manager

Provide administrative support in relation to client expatriate advisory services, including automated and manual filing systems and endorsement of documents with Immigration

Handle immigration services and prepare immigration documents to Immigration and related Authorities such as ESD, MDEC, MOFA, MOE, MIDA and related government departments

About you

Minimum 3 years relevant immigration working experience

Strong exceptional customer service skills with the ability to multitask

Ability to accurately maintain all files and provide administrative support

Excellent command of written and spoken English

Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent

Willing to go to Immigration office if required to attend to specific case/client

Willing to travel to Head Office in Shah Alam when required

Able to work independently without the need for constant supervision

Flexible and open-minded with ability to work effectively in a team environment

Crown is the largest privately-held group of companies in the world providing a full range of international relocation services. We are also a leader in business records management and provide specialized transportation and warehousing services.

Crown Worldwide Group (crownworldwide.com) operates from over 266 locations in almost 58 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

We take pride in being an Equal Opportunities Employer. We are committed to staff development, with a strong talent management programme in place to recognize and reward excellence. Our culture supports and enables staff to enjoy their work, reach their potential and grow in the company.

Crown is the largest privately-held group of companies in the world providing a full range of international relocation services. We are also a leader in business records management and provide specialized transportation and warehousing services.

Crown Worldwide Group (crownworldwide.com) operates from over 266 locations in almost 58 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

We take pride in being an Equal Opportunities Employer. We are committed to staff development, with a strong talent management programme in place to recognize and reward excellence. Our culture supports and enables staff to enjoy their work, reach their potential and grow in the company.