Senior HR Ops Analyst, APAC - Lead Employee Lifecycle

CBRE ASIA PACIFIC BUSINESS SERVICES SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

CBRE Asia Pacific Business Services Sdn Bhd is seeking a Sr Analyst, HR Operations (APAC) to act as a subject matter expert on Employee Life Cycle processes across APAC. You will support complex cases, ensure data integrity in HR systems, and drive process excellence in collaboration with in-country teams.

Based in CBRE KL BSO, Bangsar South, you will handle onboarding, offboarding, data updates, payroll-related tasks, and documentation, while mentoring junior staff and contributing to

Qualifications

• Bachelor's degree in HR, business, or related field.
• Experience handling HR transactional tasks and data management.
• Experience supporting Asia Pacific region or multiple countries.

Responsibilities

• Handle complex or country-specific HR processes and inquiries via tickets, email, chat, or phone.
• Audit and validate employee data in Peoplesoft; correct as needed.
• Manage onboarding/offboarding and personal data changes.
• Maintain compensation, benefits, and payroll data.
• Generate letters from templates; manage documentation.
• Monitor Service Now tickets and drive timely resolutions.
• Perform audits and quality checks on tasks and cases.
• Assist in process improvements and automation opportunities.
• Support audits with in-country counterparts and system enhancements.

Skills

HR operations

Data accuracy

Root cause analysis

Payroll processing

ServiceNow

Process improvement

Cross-country support

Education

Bachelor's Degree in HR or related field

Tools

Peoplesoft

ServiceNow

Job description

CBRE Asia Pacific Business Services Sdn Bhd is seeking a Sr Analyst, HR Operations (APAC) to act as a subject matter expert on Employee Life Cycle processes across APAC. You will support complex cases, ensure data integrity in HR systems, and drive process excellence in collaboration with in-country teams.

Based in CBRE KL BSO, Bangsar South, you will handle onboarding, offboarding, data updates, payroll-related tasks, and documentation, while mentoring junior staff and contributing to