EOI: Sr Analyst, HR Operations (ELC) - APAC

CBRE ASIA PACIFIC BUSINESS SERVICES SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

CBRE Asia Pacific Business Services Sdn Bhd is seeking a Sr Analyst, HR Operations (APAC) to act as a subject matter expert on Employee Life Cycle processes across APAC. You will support complex cases, ensure data integrity in HR systems, and drive process excellence in collaboration with in-country teams.

Based in CBRE KL BSO, Bangsar South, you will handle onboarding, offboarding, data updates, payroll-related tasks, and documentation, while mentoring junior staff and contributing to

Qualifications

• Bachelor's degree in HR, business, or related field.
• Experience handling HR transactional tasks and data management.
• Experience supporting Asia Pacific region or multiple countries.

Responsibilities

• Handle complex or country-specific HR processes and inquiries via tickets, email, chat, or phone.
• Audit and validate employee data in Peoplesoft; correct as needed.
• Manage onboarding/offboarding and personal data changes.
• Maintain compensation, benefits, and payroll data.
• Generate letters from templates; manage documentation.
• Monitor Service Now tickets and drive timely resolutions.
• Perform audits and quality checks on tasks and cases.
• Assist in process improvements and automation opportunities.
• Support audits with in-country counterparts and system enhancements.

Skills

HR operations

Data accuracy

Root cause analysis

Payroll processing

ServiceNow

Process improvement

Cross-country support

Education

Bachelor's Degree in HR or related field

Tools

Peoplesoft

ServiceNow

Job description

EOI: Sr Analyst, HR Operations (ELC) - APAC

Location :

• CBRE KL BSO, Bangsar South

About the role:

As a CBRE HR Operations - Employee Life Cycle (APAC) you will act as the subject matter expert on processes and procedures focused either on a country or workstream level. Provides next level support in terms of more complex cases and HR services but may also support simple cases during spikes. Supports escalations and provides resolutions on key areas of concern.

This job is part of the Human Resource Operation team, which is responsible for end-to-end Employee Life Cycle (ELC) processes across APAC countries.

What You'll Do:

• Supports volume in terms of sorting, processing and responding to employee and people team inquiries related to employee life cycle that may be more complex in terms of compensation and benefits, employee services, competency & performance and payroll via ticketing system (Service Now), email, chat or phone.
• Validates and audits employee data in Peoplesoft. Perform corrections and update on employee data as necessary.
• Updates employee movements including onboarding and offboarding (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes accurately.
• Support in creation of employee documentation as per defined processes and requests.
• Maintain employee (e.g. leave of absence) data in the system such as leave data administration, return to work, leave extension and cancelation administration.
• Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
• Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using build in templates in the system.
• Monitors and reviews Service Now tickets that may be at risk or have been ageing. Identifies and derives resolutions.
• Performs random audit and quality checks on tasks and cases completion.
• Handle escalations, non-standard or exception requests/issues for approval in a timely manner regarding People related matters to the Immediate supervisor.
• Act as Subject Matter Experts on more complex or country specific processes.
• Performs a review on existing processes and updates them to ensure they remain relevant.
• Looks at process improvement and automation opportunities to help drive better efficiencies.
• Performs root cause analysis and investigation on identified issues, escalations and problematic cases.
• Supports audit activities in partnership with in-country counterparts for People related services supported by PSC.
• Supports systems enhancements through testing, training and implementation with the team.

What You'll need:

• Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
• Years of experience in processing HR transactional tasks, including but not limited to Employee pre-boarding/off-boarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations.
• Have prior shared service experience supporting Asia Pacific region or multiple countries with subject matter expertise on processes/services or has been in a support function.
• Has experience in handling small short term projects
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Able to perform root cause analysis and understand source of the issue

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.