Senior Automotive Procurement & Operations Lead

Carsome Sdn Bhd; Iskandar Puteri; On-site; MYR 120,000 - 180,000; Full time

Job summary

Carsome Sdn Bhd is seeking a seasoned Operations Excellence & Manpower Planning leader to drive workforce scheduling, lead management, and capacity optimization. You will oversee website funnel education, post-inspection negotiations, and proactive follow-ups to hit monthly procurement targets.

This role demands strong negotiation, stakeholder management, and data-driven decision making in a high-volume retail setting.

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
• Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
• Excellent interpersonal skills to manage internal stakeholders (BST, TCA, B2C) and external customers.
• Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

Responsibilities

• Workforce Scheduling: strategize and manage daily manpower schedules for inspectors to ensure 100% operational coverage.
• Lead Management: assign new leads and monitor progress to meet TAT and SLA.
• Capacity Optimization: review capacity for low/high-volume periods to optimize completion times.
• Website Lead Conversion: oversee website funnel and educate customers on inspection process.
• Deal Negotiation: own post-inspection negotiations to secure vehicle purchases and meet targets.
• Proactive Follow-ups: lead daily follow-ups to drive deal confirmation or bidding participation.
• Post-Bidding & Transaction Coordination: manage post-bid communication and offer decisions.
• Cross-functional Coordination: liaise with BST to secure appointment slots and smooth ownership transfer.
• Reporting & Quality Assurance: weekly data reporting for the TCA team; verify inspection report accuracy.
• Valuation Support: provide rapid car value estimations to speed customer decisions.

Skills

5+ years experience

Leadership experience

Negotiation skills

Operational metrics

Stakeholder management

Weekend work

Job description

Carsome Sdn Bhd is seeking a seasoned Operations Excellence & Manpower Planning leader to drive workforce scheduling, lead management, and capacity optimization. You will oversee website funnel education, post-inspection negotiations, and proactive follow-ups to hit monthly procurement targets.

This role demands strong negotiation, stakeholder management, and data-driven decision making in a high-volume retail setting.