Manager. Purchasing

Carsome Sdn Bhd; Iskandar Puteri; On-site; MYR 120,000 - 180,000; Full time

Job summary

Carsome Sdn Bhd is seeking a seasoned Operations Excellence & Manpower Planning leader to drive workforce scheduling, lead management, and capacity optimization. You will oversee website funnel education, post-inspection negotiations, and proactive follow-ups to hit monthly procurement targets.

This role demands strong negotiation, stakeholder management, and data-driven decision making in a high-volume retail setting.

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
• Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
• Excellent interpersonal skills to manage internal stakeholders (BST, TCA, B2C) and external customers.
• Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

Responsibilities

• Workforce Scheduling: strategize and manage daily manpower schedules for inspectors to ensure 100% operational coverage.
• Lead Management: assign new leads and monitor progress to meet TAT and SLA.
• Capacity Optimization: review capacity for low/high-volume periods to optimize completion times.
• Website Lead Conversion: oversee website funnel and educate customers on inspection process.
• Deal Negotiation: own post-inspection negotiations to secure vehicle purchases and meet targets.
• Proactive Follow-ups: lead daily follow-ups to drive deal confirmation or bidding participation.
• Post-Bidding & Transaction Coordination: manage post-bid communication and offer decisions.
• Cross-functional Coordination: liaise with BST to secure appointment slots and smooth ownership transfer.
• Reporting & Quality Assurance: weekly data reporting for the TCA team; verify inspection report accuracy.
• Valuation Support: provide rapid car value estimations to speed customer decisions.

Skills

5+ years experience

Leadership experience

Negotiation skills

Operational metrics

Stakeholder management

Weekend work

Job description

Operational Excellence & Manpower Planning

Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).

Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).

Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.

Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.

Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.

Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).

Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Your Know-How

Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my