Retail Team Lead - Inspiring Service & Sales

Crocs Footwear (Malaysia) Sdn Bhd; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Crocs, Inc. in Putrajaya, Malaysia, is seeking a Sales Team Lead to oversee opening/closing procedures, educate staff on products and promotions, and drive daily sales targets. You will manage daily activities, coordinate deadlines, and lead a high-performing team in a fast-paced retail environment.

Responsibilities include delivering outstanding customer service using the C.H.A.R.M. service model, stock and inventory management, and collaboration with store management to improve KPIs.

Qualifications

• 2-3 years of total retail experience, with a preference for candidates with previous store leadership role.
• Demonstrated leadership abilities with a passion for challenging, empowering, and driving team result.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours.
• The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns.
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Retail leadership

Leadership abilities

Communication skills

Team motivation

Flexibility

Customer service

POS system proficiency

Tools

POS system

Job description

Crocs, Inc. in Putrajaya, Malaysia, is seeking a Sales Team Lead to oversee opening/closing procedures, educate staff on products and promotions, and drive daily sales targets. You will manage daily activities, coordinate deadlines, and lead a high-performing team in a fast-paced retail environment.

Responsibilities include delivering outstanding customer service using the C.H.A.R.M. service model, stock and inventory management, and collaboration with store management to improve KPIs.