Customer Onboarding Executive

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking a Mandarin-speaking Client Acquisition Executive to convert new leads into active corporate customers. This on-site role at Bandar Utama, PJ requires strong communication, sales drive and the ability to manage multiple tasks.

Responsibilities include contacting new leads, understanding client needs, onboarding customers, and achieving sales activation targets while collaborating with internal teams to resolve issues. One-year contract.

Qualifications

• Fluent in Mandarin and English.
• Experience in sales, telesales, customer service, business development or customer onboarding.
• Good communication and customer relationship skills.
• Comfortable with follow-ups and sales targets.
• Able to manage multiple customers and tasks.

Responsibilities

• Contact and follow up with new business leads.
• Understand customers' needs and recommend suitable services.
• Explain for Business features and benefits.
• Assist customers with account registration and onboarding.
• Follow up with customers to encourage their first transaction.
• Update customer information and progress in the system.
• Work with internal teams to resolve customer issues.
• Achieve assigned sales and customer activation targets.

Skills

Mandarin language

English language

Sales experience

Customer service

Communication skills

Account onboarding

Job description

We are looking for a Mandarin-speaking Client Acquisition Executive to help for Business convert new leads into active corporate customers.

Key Responsibilities

Contact and follow up with new business leads.

Understand customers' needs and recommend suitable services.

Explain for Business features and benefits.

Assist customers with account registration and onboarding.

Follow up with customers to encourage their first transaction.

Update customer information and progress in the system.

Work with internal teams to resolve customer issues.

Achieve assigned sales and customer activation targets.

Requirements

Fluent in Mandarin and English.

Experience in sales, telesales, customer service, business development or customer onboarding.

Good communication and customer relationship skills.

Comfortable with follow-ups and sales targets.

Able to manage multiple customers and tasks.

Willing to work fully onsite at Bandar Utama, PJ.

Able to commit to a one-year contract.

Information Technology Services 101-1,000 employees

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.