Sales & Customer Cum Admin

Green Health Naturally Plt; West Coast Division; On-site; MYR 24,000 - 36,000; Full time

Job summary

Green Health Naturally Plt in Sabah seeks a Sales & Customer Service cum Admin to support daily operations at a traditional Chinese medicine centre. You will handle inquiries via phone, WhatsApp and in person, explain services and packages, promote offerings and manage bookings.

The ideal candidate is customer-friendly, communicative, eager to learn, and comfortable with basic computer applications including Microsoft Office and record systems; Malay and English fluency is preferred, Mandarin a

Qualifications

• Good communication skills and a customer-friendly approach.
• Interest in sales, customer service and administration.
• Confidence in communicating with customers and explaining offered services.
• Positive attitude, responsible, meticulous and willing to learn.
• Able to use computers and basic applications such as Microsoft Office, WhatsApp and customer record systems.
• Experience in sales, customer service or administration is an advantage.

Responsibilities

• Serve customer inquiries through telephone, WhatsApp and in-person with friendliness and professionalism
• Provide explanations to customers regarding services, treatments and packages offered by the centre
• Promote services and conduct follow-up with interested customers
• Build good relationships with customers to increase satisfaction and encourage repeat visits
• Manage appointment bookings and customer schedules
• Handle daily administrative tasks including data entry, customer record preparation and document filing
• Prepare brief sales reports and ensure customer records are updated
• Ensure smooth daily centre operations
• Execute other related tasks as required by the company

Job description

Sales & Customer Service cum Admin position at a Traditional Chinese Medicine (TCM) health and therapy centre. The role involves serving customer inquiries through phone, WhatsApp and in-person interactions, providing explanations about services, treatments and packages, promoting services and following up with interested customers, managing appointment bookings and schedules, handling daily administrative tasks such as data entry, customer record preparation and document filing, assisting with sales reports and maintaining updated customer records, and supporting smooth daily centre operations.

Key responsibilities

Serve customer inquiries through telephone, WhatsApp and in-person with friendliness and professionalism

Provide explanations to customers regarding services, treatments and packages offered by the centre

Promote services and conduct follow-up with interested customers

Build good relationships with customers to increase satisfaction and encourage repeat visits

Manage appointment bookings and customer schedules

Handle daily administrative tasks including data entry, customer record preparation and document filing

Prepare brief sales reports and ensure customer records are updated

Ensure smooth daily centre operations

Execute other related tasks as required by the company

About you

Good communication skills and customer-friendly approach

Interest in sales, customer service and administration

Confidence in communicating with customers and explaining offered services

Positive attitude, responsible, meticulous and willing to learn

Able to use computers and basic applications such as Microsoft Office, WhatsApp and customer record systems

Experience in sales, customer service or administration is an advantage

Experience in healthcare, beauty, wellness or TCM industry is an advantage

Able to communicate in Malay and English. Ability to speak Mandarin is an advantage

Able to work individually and in teams