Customer Service

AS clinic; Kuala Lumpur; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

AS clinic in Kuala Lumpur is looking for a friendly Customer Service Executive to support clients with enquiries, bookings, and follow-ups, ensuring a smooth, professional experience.

The role requires a Diploma or Bachelor's degree and at least 1 year of customer service experience. Proficiency in English, Mandarin, and Bahasa Malaysia is essential, with Mandarin speakers preferred. Weekend and public holiday work may be required.

Qualifications

• Diploma or Bachelor's degree in any field.
• Minimum 1 year of customer service experience.
• Proficient in English, Mandarin, and Bahasa Malaysia.
• Mandarin-speaking candidates preferred.
• Willing to work weekends and public holidays.

Responsabilités

• Respond promptly to customer enquiries via WhatsApp, phone, social media, and walk-ins.
• Schedule, confirm, and manage customer appointments.
• Follow up with customers after treatments and provide after-sales service.
• Explain treatment packages, promotions, memberships, and pricing.
• Assist customers with payment enquiries and invoice requests.
• Maintain accurate customer records in the system.
• Coordinate with doctors, therapists, and the operations team to ensure smooth daily operations.
• Handle customer feedback and resolve issues professionally.
• Support front desk operations when required.
• Achieve customer satisfaction and retention targets.

Connaissances

Customer service

Multitasking

Organisational skills

Weekend availability

Formation

Diploma or Bachelor's degree

Outils

MS Office

Description du poste

We are looking for a friendly, proactive, and customer-focused Customer Service Executive to provide exceptional support to our clients. You will be responsible for handling customer enquiries, appointment bookings, follow-ups, and ensuring every customer enjoys a smooth and professional experience.

Key Responsibilities

Respond promptly to customer enquiries via WhatsApp, phone calls, social media, and walk-ins.

Schedule, confirm, and manage customer appointments.

Follow up with customers after treatments and provide excellent after-sales service.

Explain treatment packages, promotions, memberships, and pricing.

Assist customers with payment enquiries and invoice requests.

Maintain accurate customer records in the system.

Coordinate with doctors, therapists, and the operations team to ensure smooth daily operations.

Handle customer feedback and resolve issues professionally.

Support front desk operations when required.

Achieve customer satisfaction and retention targets.

Requirements

Diploma or Bachelor's Degree in any field.

Minimum 1 year of customer service experience (experience in beauty, wellness, healthcare, or aesthetics is an advantage).

Excellent communication skills in English, Mandarin, and Bahasa Malaysia.

Mandarin-speaking candidates are preferred to communicate effectively with Mandarin-speaking customers.

Friendly, patient, and service-oriented personality.

Good organisational and multitasking skills.

Able to work weekends and public holidays when required.

Proficient in Microsoft Office and basic computer skills.