Sales Assistant

Care Alliance Management Sdn Bhd; Klang City, Port Klang; On-site; MYR 24,000 - 42,000; Full time

Job summary

Care Alliance Management Sdn Bhd in Klang, Malaysia, seeks a proactive Sales Support Associate to manage customer interactions across multiple channels, support clinic sales, and maintain administrative records.

You will assist with appointment bookings, follow up with leads, and help achieve sales targets while maintaining confidentiality of customer information. Social media support may be required.

Responsibilities

• Handle phone calls, WhatsApp messages, and customer inquiries professionally
• Provide information about clinic treatments, packages, and promotions
• Assist customers with appointment bookings
• Follow up with existing customers and patients
• Handle customer inquiries and complaints professionally
• Conduct daily follow-ups with leads and potential customers
• Help increase appointment bookings and close sales
• Update customer statuses and follow-up records in the Company's system
• Assist in achieving the Company's sales targets
• Prepare daily reports on leads, appointments, follow-ups, and closed sales
• Maintain accurate customer information and sales records
• Ensure all customer information is properly maintained and kept confidential
• Assist in creating social media content when required
• Respond to customer inquiries on the Company's social media platforms

Job description

This role involves managing customer interactions across multiple channels, supporting sales activities, maintaining administrative records, and assisting with marketing communications for a clinic.

Key responsibilities

Handle phone calls, WhatsApp messages, and customer inquiries professionally

Provide information about clinic treatments, packages, and promotions

Assist customers with appointment bookings

Follow up with existing customers and patients

Handle customer inquiries and complaints professionally

Conduct daily follow-ups with leads and potential customers

Help increase appointment bookings and close sales

Update customer statuses and follow-up records in the Company's system

Assist in achieving the Company's sales targets

Prepare daily reports on leads, appointments, follow-ups, and closed sales

Maintain accurate customer information and sales records

Ensure all customer information is properly maintained and kept confidential

Assist in creating social media content when required

Respond to customer inquiries on the Company's social media platforms

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected monthly basic salary?