Customer Care Specialist

Billion Onsen Spa Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Billion Onsen Spa Sdn Bhd in Kuala Lumpur is seeking a Customer Service Specialist to deliver a positive customer journey, handle inquiries, coordinate appointments, and provide accurate information on our wellness services.

You will maintain records, follow up for satisfaction, handle feedback, and support front desk operations in a fast-paced, multicultural environment, leveraging MS Office skills.

Qualifications

• Good verbal and written communication skills.
• Minimum 2 years of experience in customer service (wellness/healthcare/beauty industry preferred).
• Customer-oriented with a positive and professional attitude.

Responsibilities

• Handle walk-ins, WhatsApp, phone calls, and online enquiries in a timely manner.
• Schedule, reschedule, and confirm appointments efficiently.
• Assist customers with service enquiries and guide them through available wellness treatments.
• Maintain accurate customer records, appointment logs, and attendance tracking.
• Follow up with customers after treatments to ensure satisfaction and continuity of care.
• Manage customer feedback and complaints, and elevate issues when necessary.
• Support daily operations including basic administrative tasks.
• Ensure a clean, organised, and welcoming front desk environment.

Skills

Communication

Customer Service

MS Office

Tools

MS Office

Job description

Role Summary
As a Customer Service Specialist, you will play a key role in delivering a positive and seamless experience for our customers throughout their wellness journey. You will handle enquiries, coordinate appointments, and provide accurate information on our services to ensure high customer satisfaction.

Job Responsibilities

Handle walk-ins, WhatsApp, phone calls, and online enquiries in a timely manner

Schedule, reschedule, and confirm appointments efficiently

Assist customers with service enquiries and guide them through available wellness treatments

Maintain accurate customer records, appointment logs, and attendance tracking

Follow up with customers after treatments to ensure satisfaction and continuity of care

Manage customer feedback and complaints, and elevate issues when necessary

Support daily operations including basic administrative tasks

Ensure a clean, organised, and welcoming front desk environment

Job Requirements

Good verbal and written communication skills

Minimum 2 years of experience in customer service (wellness/healthcare/beauty industry preferred)

Customer-oriented with a positive and professional attitude

Able to work in a fast-paced and multicultural environment

Strong attention to detail and sense of urgency

Flexible, adaptable, and a good team player

Proficient in MS Office (Word, Excel, PowerPoint)