Front Desk Receptionist/ Clinical Assistant 医师助理

Refresh Group Pte Ltd; Kuala Lumpur; On-site; MYR 31,000 - 50,000; Full time

Benefits offered by this job

Multiple locations

Friendly environment

Salary + commissions

Yearly increment

Yearly bonus

Career advancement

Medical benefit

Incentives

Job summary

Refresh Group Pte Ltd in Malaysia is seeking a courteous receptionist to join our team. You will manage incoming calls, schedule appointments, and assist patients with inquiries in English and Mandarin.

Assist TCM physicians with treatment handling and herbs dispensing, perform administrative tasks, keep the reception area clean, and help maintain accurate records. We offer multiple work locations (SS2, One Utama, Sunway Pyramid) and a competitive package with yearly raises.

Qualifications

• SPM or equivalent education background.
• Polite and friendly demeanor.
• Proficient in using computer.

Responsibilities

• Handle incoming calls courteously and schedule appointments.
• Provide exceptional customer service by addressing patients' inquiries and requests promptly.
• Assist TCM physicians in treatment handling and herbs dispensing.
• Perform administrative tasks such as data entry, filing, and record keeping.
• Keep the reception area, lobby and treatment rooms tidy and presentable.
• Stock taking and ordering to maintain optimal stock level.
• Offer suitable treatment package recommendations to patients.

Skills

Customer service

Communication

English & Mandarin

Computer literacy

Detail-oriented

Team player

Education

SPM or equivalent

Job description

Job Benefits and Highlight:

• Multiple working location available (SS2, One Utama, Sunway Pyramid)
• Friendly and comfortable working environment
• Attractive salary and commission package
• Yearly increment
• Yearly Bonus
• Career advancement opportunities
• Medical Benefit
• Additional Incentive

Job Description:

• Managing incoming calls courteously and assist in appointment scheduling.
• Provide exceptional customer service by addressing patients' inquiries, concerns and requests promptly and professionally.
• Assist TCM physicians in treatment handling and herbs dispensing
• Assist with various admistrative tasks such as system key in, filing and record maintaining.
• Keep the reception area, lobby and treatment rooms tidy and presentable.
• Stock taking and ordering to maintain optimal stock level
• Offer suitable treatment package recommendation to patients

Job requirements:

• SPM or equivalent education background
• Polite and friendly
• Proficient in using computer
• Must proficiency in reading and writing in English and Mandarin (We are seeking Mandarin-speaking candidates to assist Mandarin-speaking clients and manage Mandarin-language documents)
• Good communication and interpersonal skills
• Strong attention to detail and accuracy
• Positive attitude and willingness to assist others.
• Willing to work on weekend or public holiday