Front Desk Receptionist

Qian Zu Reflexology; Subang Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

Qian Zu Reflexology in Subang Jaya, Malaysia, is seeking a friendly front desk associate to welcome clients, coordinate with therapists and manage reservations to ensure a smooth service flow. You will handle cash transactions and basic bookkeeping, maintaining accurate records and schedules.

Fluency in Mandarin, English, and BM is required, along with a neat, professional appearance and strong communication skills to liaise with a diverse clientele.

Qualifications

• Minimum SPM/O-Level/High school graduation or equivalent.
• Fluency in Mandarin, English, and BM is required.
• Maintain a neat and professional appearance.

Responsibilities

• Greet and welcome customers upon arrival, ensuring a friendly and professional first impression.
• Assign treatment rooms and coordinate with therapists to ensure smooth service flow.
• Manage phone reservations efficiently and respond to wellness-related inquiries.
• Schedule and confirm customer appointments accurately.
• Operate cash registers and handle cash transactions seamlessly.
• Perform basic administrative tasks and light bookkeeping as required.

Skills

Customer service

Communication

Multilingual

Education

SPM/O-Level/Higher Secondary

Tools

Point-of-Sale system

Job description

Friendly and supportive working environment

Responsibilities

Greet and welcome customers upon arrival, ensuring a friendly and professional first impression.

Assign treatment rooms and coordinate with therapists to ensure smooth service flow.

Manage phone reservations efficiently and respond to wellness-related inquiries.

Schedule and confirm customer appointments accurately.

Operate cash registers and handle cash transactions seamlessly.

Perform easy bookkeeping and basic administrative tasks as required.

Maintain open communication with therapists to coordinate schedules effectively.

Working Hours

Rotating Shifts:

Morning Shift: 11:00 AM – 7:00 PM

Night Shift: 7:00 PM – 1:00 AM

One day off per week

Requirements

Education: Minimum qualification of SPM, "O" Level, or Higher Secondary Level.

Languages: Fluent in Mandarin, English, and BM to liaise with a diverse clientele.

Appearance: Maintain a neat and well-groomed presentation to uphold the wellness center's professional image.

Skills:

Excellent communication and customer service abilities.

Proactive approach to addressing and resolving potential issues.

Basic administrative and bookkeeping knowledge.