Sales Admin Executive

Safran Landing Systems; Seremban; On-site; MYR 45,000 - 67,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service/Order Administrator in Seremban to manage sales orders, deliveries and invoicing in SAP, liaise with Credit Management, and maintain comprehensive customer data. The role requires a Diploma in business and at least 3 years in manufacturing customer service.

Strong English and Bahasa Malaysia, with Mandarin a plus, are preferred. Responsibilities include reporting, audits, and driving process improvements while ensuring timely responses to inquiries and

Qualifications

• Proficiency in SAP with hands-on experience for daily activities.
• Excellent verbal and written communication in English and Bahasa Malaysia.
• Able to communicate effectively with internal and external customers.

Responsibilities

• Review and process Sales Orders (Exchange; Repair; Discs) in SAP.
• Proceed orders in IT system and coordinate delivery and invoicing.
• Acknowledge orders and manage customer communications.
• Maintain customer information including shipping and import/export details.
• Provide weekly and monthly internal and customer reports.
• Support audits and propose process improvements.

Skills

Communication

Customer service

English and BM languages

Education

Diploma in business or related

Tools

SAP

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform the Sales Orders (Exchange; Repair; Discs) review in link to the contract

Proceed the orders in the IT system

Acknowledge the orders

Manage delivery and invoicing of the orders

Work in a relation with Credit Management on the block orders

Manage delivery and invoicing of the interco orders

Establish, develop, maintain and update filing, documentation control and archiving system(s). Retrieve and distribute information from files as needed.

Manage customer relationship

Maintain comprehensive and current customer information including shipping, special handling and import/export details

Answer incoming calls/inquiries in a positive, timely and professional manner.

Respond to customer inquiries as to orders, pricing, scheduling, delivery dates, and packaging. Resolve problems expeditiously.

Collaborate with appropriate division or departments to investigate and resolve complex customer concerns in timely manner

Other

Provide adequate reporting (weekly, monthly) internally and to customers

Participate to the different audits

Propose improvement on the process

Adhere and actively participate in occupational Safety, Health and Environmental policies, Energy policies procedures and activities such as I-See I-Act, GPI, etc.

Adhere and comply with Business Ethics, Anti-Corruption, Flight Safety Management System, and others relevant policies, procedures and activities.

Perform other related duties as required.

Requirements:

Proficiency in SAP with hands‑on experience of SAP systems, ability to efficiently navigate and utilize SAP for daily activities is essential.

Minimum Diploma in business or other related field preferred.

Minimum 3 years working experience providing customer service in a manufacturing or related environment preferred.

Able to communicate effectively with both Internal and External customers.

Good oral and written communication skills in English and Bahasa Malaysia language. (Able to speak in Mandarin is considered as an added advantage).