Assistant Program Manager

Pacific Rubber And Packing Sdn Bhd; Seberang Perai; On-site; MYR 39,000 - 61,000; Full time

Job summary

Pacific Rubber And Packing Sdn Bhd in Malaysia is seeking a Customer Service / Order Processing professional to handle orders from receipt to delivery. You will review orders, enter into ERP One, monitor status, coordinate with Operations and Warehouse, and maintain records.

1–3 years' experience and a diploma are preferred. Responsibilities include coordinating with operations on fulfilment, following up on outstanding orders, and maintaining accurate sales records.

Qualifications

• Minimum Diploma in Business Administration or related field.
• 1–3 years of relevant experience preferred.
• Experience in manufacturing, trading, logistics, or B2B customer service is an advantage.
• Good written and spoken English; strong communication and interpersonal skills.
• Attention to detail, accuracy, and ability to multitask.

Responsibilities

• Receive and process customer purchase orders and enquiries.
• Review orders for part numbers, quantities, delivery requirements and other relevant information.
• Enter and maintain customer orders accurately in the ERP system.
• Monitor order status and provide customers with timely updates.
• Coordinate with Operations and Warehouse regarding order fulfilment and delivery schedules.
• Follow up on outstanding orders and delivery requirements.
• Handle customer enquiries professionally and upscale issues when necessary.
• Maintain accurate customer and order records.

Skills

Order processing

Customer service

ERP systems

Excel

Communication skills

Education

Diploma in Business Administration

Tools

ERP One

Microsoft Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Receive and process customer purchase orders and enquiries.
• Review customer orders for part numbers, quantities, delivery requirements and other relevant information.
• Enter and maintain customer orders accurately in the ERP system.
• Monitor order status and provide customers with timely updates.
• Coordinate with Operations and Warehouse regarding order fulfilment and delivery schedules.
• Follow up on outstanding orders and delivery requirements.
• Handle customer enquiries professionally and upscale issues when necessary.
• Maintain accurate customer and order records.

Internal Coordination

• Coordinate with Operations, Warehouse, Quality and Finance to ensure orders are processed smoothly.
• Communicate changes in customer requirements to the relevant departments.
• Follow up on shortages, quality issues, delivery delays and other order-related matters.
• Assist in resolving customer complaints and coordinate corrective actions with the relevant departments.

ERP & Documentation

• Maintain accurate customer and sales-order information in ERP One.
• Ensure required documents are properly prepared and maintained.
• Assist with reports relating to sales orders, shipments, customer requirements and order status.
• Maintain proper filing of customer correspondence and documentation.

General Responsibilities

• Support the Customer Service / Operations team in daily administrative activities.
• Assist with shipment and delivery coordination when required.
• Maintain confidentiality of customer and company information.
• Follow company procedures and internal controls.
• Perform other duties reasonably assigned by Management.

Requirements

• Minimum Diploma in Business Administration, Logistics, Supply Chain, Customer Service or related field.
• 1–3 years of relevant experience preferred.
• Experience in manufacturing, trading, logistics or B2B customer service is an advantage.
• Good written and spoken English.
• Good communication and interpersonal skills.
• Good attention to detail and accuracy.
• Comfortable working with Microsoft Office, especially Excel.
• Experience with ERP systems is an advantage.
• Able to manage multiple tasks and follow up independently.
• Responsible, organized and customer-oriented.