Sales Administration Executive (JB)

Evyap; Pasir Gudang; On-site; MYR 56,000 - 100,000; Full time

Job summary

Evyap Malaysia is seeking a Sales Admin/Order Processing professional to support sales staff by handling administrative, clerical and customer service tasks, with SAP experience.

Responsibilities include Sales and Delivery Order Management in SAP, coordinating with Planning for goods readiness, and creating Work Orders across Planning, Warehouse and QA. You will interact with Logistics and Customers, manage documentation for export, and generate reports and notes as needed.

Qualifications

• Degree in Business Management or equivalent.
• SAP knowledge will be an advantage.
• Experience in the Oleochemical/Manufacturing industry is a must.
• Minimum 3-5 years relevant experience (Sales Admin/Order processing/Customer Service).

Responsibilities

• Support sales staff by providing administrative, clerical, and customer support.
• Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns in SAP within the set timeline.
• Coordinate Goods readiness schedules with Planning to achieve Firm Cargo Ready Date for shipment.
• Create Work Orders communicating with Planning, Warehouse, QA, Shipping & Logistics, Tank Farm and Weighbridge.
• Generate the Tanker Dispatch Plan for Bulk Shipments weekly and monitor revisions.
• Maintain continuous interaction with Logistics, Planning, Tank Farm and Customer to coordinate smooth execution.
• Communicate order status to customers including goods readiness, delays, payment status, booking confirmations, container details and shipping documents.
• Attend to sample requests with QA and arrange courier; share AWB details and COA.
• Generate debit/credit notes in SAP against customer claims.
• Send IT and Planning requests for new codes.

Skills

Order processing

Customer service

SAP system knowledge

Coordination

Education

Business Management degree

Tools

SAP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To be the one-point contact to our customers and ensure orders are received, processed, and delivered in an efficient and effective manner.

Job Description:

• Responsible for supporting sales staff by providing administrative, clerical, and customer support.
• Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns (Oleo Chemical, Glycerin & External Soap Noodle) in SAP system within the set timeline.
• Work closely with Planning department with regards to Goods readiness schedules with an objective of Firm Cargo Ready Date for shipment
• Creating Work Order to communicate with concerned internal departments (Planning, Warehouse, Quality, Shipping & Logistics, Tank Farm and Weighbridge)
• Generate the Tanker Dispatch Plan for Bulk Shipments on a weekly basis and monitoring changes as and when revision requests are received from the Customer, Planner, Logistics and tank farm.
• Continuous interaction with Logistic, Planning, Tank Farm and Customer to coordinate smooth execution of these activities.
• Communicating with Customers on a timely basis with regards to Status of the respective orders on hand (Goods Readiness/delays, Payment status based on terms, Shipping Instruction, Booking confirmation, Container Details, Loading status, Loading Photos, Shipment/Document delays, Account Receivable delays etc.) within the timelines.
• Attending to sample requests from customers by communicating with QA department and arrange for courier within the set timeline. Also communicating the A.W.B Details and COA to the customer.
• Order report generation daily to communicate to the Top Management on the order status.
• File Management- Maintaining records of sales documents (Copy of Purchase order, Product Specification, Sales Contract, Proforma Invoice & L/C Copy) in files.
• Providing Export Invoice for Logistic personnel to proceed with the Export clearance
• Initiate the CAPA report generation based on the complaints received from Customers and inform QMS department for further investigation. Communicating the CAPA Investigation findings to the customer.
• Generate Debit or Credit notes in the SAP system against Claims received from customers
• Sending requests to IT Department for New Customer Code Generation& route entry. Also send request to Planning Department for New Material Code generation.

Requirements:

• Degree in Business Management/Equivalent
• SAP system knowledge will be advantage
• Experience in the Oleochemical/Manufacturing industry is a must
• Minimum 3-5 years relevant experience (Sales Admin/Order processing/Customer Service)