Sales Admin Executive

Fully Kitchen Equipment Sdn Bhd; Bayan Lepas; On-site; MYR 45,000 - 67,000; Full time

Job summary

Fully Kitchen Equipment Sdn Bhd is seeking a Sales Admin Executive in Bayan Lepas, Penang. This full-time role supports sales operations, handles orders, invoices, and client communications to ensure smooth transactions. You will keep records up to date and coordinate with the sales/account teams to deliver excellent customer service. A strong admin background and MS Office proficiency are essential.

Qualifications

• Proven experience in sales administration or similar role.
• Strong organisational skills with multitasking.
• Excellent written and verbal communication.
• Proficiency in MS Office; knowledge of SQL accounting software.
• Diploma or Certificate in Business Admin is advantageous.

Responsibilities

• Process sales orders, quotations and invoices accurately.
• Maintain customer databases and sales records.
• Coordinate with sales and account teams for admin support.
• Respond to client inquiries with professional service.
• Prepare sales reports and performance metrics.
• Schedule meetings and manage calendars.
• Track orders, coordinate delivery, follow up for satisfaction.
• Handle after-sales service and spare parts logistics.

Skills

Sales admin

Client administration

Organisational skills

Communication skills

MS Excel

MS Word

SQL accounting software

Education

Diploma in Business Administration

Tools

Microsoft Office

SQL accounting software

Job description

About the role

Fully Kitchen Equipment Sdn Bhd is seeking a Sales Admin Executive to join our dynamic team in Bayan Lepas, Penang. This is a full-time position that plays a crucial role in supporting our sales operations and ensuring seamless client interactions. As a Sales Admin Executive, you will be the backbone of our sales administration function, managing critical processes that directly impact our clients' satisfaction and our company's revenue growth. This role offers an excellent opportunity to develop your administrative expertise whilst working in a fast-paced, client-focused environment within the kitchen equipment industry.

Key responsibilities

• Manage and process sales orders, quotations and invoices with accuracy and attention to detail
• Maintain and update customer databases and sales records to ensure information is current and accessible
• Coordinate with the sales team & account team to provide administrative support and ensure smooth transaction processing
• Respond promptly to client enquiries and provide professional customer service throughout the sales cycle
• Prepare sales reports, performance metrics and documentation for management review
• Schedule meetings, manage calendars and coordinate communication between clients and sales personnel
• Handle order tracking, delivery coordination and follow-up to ensure client satisfaction
• Handle after sale service and keep track on servicing schedule and spare part order to ensure customer satisfaction
• Arrange documentation for rental process approval and keep track on rental collection by sending out to customer on time monthly
• Maintain filing systems and ensure compliance with company documentation standards
• Liaise with other departments such as logistics, finance and operations to facilitate smooth order fulfilment

What we're looking for

• Proven experience in sales administration, client administration or a similar administrative role
• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent communication skills, both written and verbal, with strong customer service orientation
• Proficiency in Microsoft Office applications, particularly Excel ,Word & Sql accouting software
• Attention to detail and commitment to accuracy in all administrative work
• Ability to work independently and as part of a collaborative team
• Professional demeanour and a positive attitude towards client interactions
• Preferably, experience in the kitchen equipment, manufacturing or B2B sales environment
• Diploma or Certificate in Business Administration, Office Management or a related field is advantageous

What we offer

At Fully Kitchen Equipment Sdn Bhd, we are committed to creating a supportive and rewarding workplace for our employees. We offer competitive compensation packages, opportunities for professional development and training to enhance your skills. We foster a collaborative team environment where your contributions are valued and recognised. Our company is dedicated to work-life balance, and we provide a pleasant working environment with modern facilities in our Bayan Lepas location. We believe in investing in our staff and providing clear pathways for career advancement within the organisation.

About us

Fully Kitchen Equipment Sdn Bhd is a leading supplier of kitchen equipment, dedicated to providing high-quality products and exceptional service to our clients. With our subsidiaries company in Bayan Lepas, Penang, we serve a diverse clientele across Malaysia and beyond. Our company is built on principles of reliability, innovation and customer satisfaction. We pride ourselves on our professional team, efficient operations and strong partnerships with our clients. We are committed to supporting local businesses and maintaining the highest standards of service in the kitchen equipment industry.