Sales Admin Coordinator

INNIO GROUP SDN. BHD.; Masai; On-site; MYR 33,000 - 67,000; Full time

Job summary

INNIO GROUP SDN. BHD. in Masai, Johor is seeking a detail-oriented Sales Administration professional to support the sales team with documentation, order processing and customer correspondence.

The role involves preparing quotations, processing orders, updating records, and coordinating with Accounts, Operations, Warehouse and Logistics to ensure smooth order fulfilment. Fresh graduates with good communication and organizational skills are welcome.

Qualifications

• Diploma or degree in Business Administration, Marketing, Management or related field
• 1–3 years of experience in Sales Administration, Sales Coordination, Customer Service or a related role
• Fresh graduates with good communication and organizational skills may also be considered
• Proficient in Microsoft Office, especially Excel, Word and Outlook
• Good communication and interpersonal skills
• Detail-oriented with good organizational and follow-up skills
• Able to multitask and work independently in a fast-paced environment
• Experience with ERP, CRM or accounting systems will be an added advantage

Responsibilities

• Provide daily administrative and coordination support to the sales team
• Prepare quotations, sales orders, invoices and other sales-related documents
• Process and follow up on customer orders accurately and promptly
• Maintain and update customer information, sales records and order status
• Handle customer enquiries and provide timely responses and assistance
• Coordinate with internal departments such as Accounts, Operations, Warehouse and Logistics to ensure smooth order fulfilment
• Follow up with customers on quotations, orders, deliveries and outstanding payments
• Assist the sales team in preparing reports, presentations and other documentation
• Maintain proper filing and documentation of sales-related records
• Coordinate delivery schedules and communicate order status to customers when required

Skills

Microsoft Office

Communication

Organizational skills

ERP/CRM experience

Education

Diploma or Degree in Business Administration/Marketing/Management

Tools

ERP system

CRM system

Job description

Provide daily administrative and coordination support to the sales team, managing sales documentation, customer orders, and communication between customers and internal departments to ensure smooth order fulfilment.

Key responsibilities

Provide daily administrative and coordination support to the sales team

Prepare quotations, sales orders, invoices and other sales-related documents

Process and follow up on customer orders accurately and promptly

Maintain and update customer information, sales records and order status

Handle customer enquiries and provide timely responses and assistance

Coordinate with internal departments such as Accounts, Operations, Warehouse and Logistics to ensure smooth order fulfilment

Follow up with customers on quotations, orders, deliveries and outstanding payments

Assist the sales team in preparing reports, presentations and other documentation

Maintain proper filing and documentation of sales-related records

Coordinate delivery schedules and communicate order status to customers when required

About you

Diploma or Degree in Business Administration, Marketing, Management or related field

Preferably 1-3 years of experience in Sales Administration, Sales Coordination, Customer Service or a related role

Fresh graduates with good communication and organizational skills may also be considered

Proficient in Microsoft Office, especially Excel, Word and Outlook

Good communication and interpersonal skills

Able to communicate effectively with customers and internal departments

Detail-oriented with good organizational and follow-up skills

Able to multitask and work independently in a fast-paced environment

Experience with ERP, CRM or accounting systems will be an added advantage