Sales Operations Coordinator

Molicc System Sdn Bhd; Batang Kali; On-site; MYR 42,000 - 60,000; Full time

Job summary

Molicc System Sdn Bhd is seeking a Sales Operation Coordinator to lead sales administration, supervise the Sales Admin Executive, and coordinate across departments to ensure smooth daily operations in Malaysia.

You will monitor orders, invoicing, and documentation, while ensuring accuracy and timely fulfilment. Strong Excel/ERP skills and English communication are essential for success in a fast-paced environment.

Qualifications

• Diploma or degree in business-related field.
• 2–3 years in sales operations or sales administration.
• Experience supervising a sales admin team is a plus.
• Proficient in English; Mandarin is a bonus.
• Strong numerical ability and Excel/ERP familiarity.

Responsibilities

• Lead and supervise the Sales Admin Executive and ensure daily sales operations run smoothly.
• Coordinate with sales, production, delivery, finance and operations to fulfil orders on time.
• Monitor processing of Sales Orders, Job Sheets, Invoices and related documents.
• Track orders, production status, deliveries and payments for timely completion.
• Review Sales Admin work for accuracy and compliance with procedures.
• Coordinate follow-up on complaints, production issues and delivery matters until resolved.
• Ensure clear communication between sales, customers, vendors and internal teams.
• Monitor workload of Sales Admin Executive and provide guidance as needed.
• Identify operational issues and drive improvements in processes and efficiency.
• Keep sales records, customer data and ERP data updated accurately.

Skills

Communication skills

Interpersonal skills

Organizational skills

Coordination

Problem-solving

Multitasking

Education

Diploma or Degree in Business Administration, Sales, Marketing, or related field

Tools

Microsoft Excel

ERP systems

Job description

Sales Operation Coordinator role involving leading and supervising sales administration operations, coordinating across multiple departments, and ensuring smooth daily sales operations.

Key responsibilities

• Lead and supervise the Sales Admin Executive and ensure daily sales operations run smoothly
• Coordinate with the sales team, production, delivery, finance, and operations departments to ensure timely fulfilment of customer orders
• Monitor and ensure proper processing of Sales Orders, Job Sheets, Order Confirmations, Invoices, and other sales-related documents
• Monitor customer orders, production status, deliveries, and payments to ensure timely completion
• Review sales administration work to ensure accuracy and compliance with company procedures
• Coordinate and follow up on customer complaints, production issues, and delivery matters until resolution
• Ensure effective communication between the sales team, customers, vendors, and internal departments
• Monitor the performance and workload of the Sales Admin Executive and provide guidance when requiredIdentify operational issues and work with relevant departments to improve sales processes and efficiency
• Ensure sales records, customer information, and ERP data are updated accurately

About you

• Minimum Diploma or Degree in Business Administration, Sales, Marketing, or related field
• At least 2–3 years of experience in sales operations, sales administration, or a related field
• Experience in supervising or coordinating a sales administration team is an added advantage
• Able to communicate and write in English; Mandarin will be an added advantage
• Strong understanding of mathematics and numerical calculations
• Good computer skills, especially Microsoft Excel and ERP systems
• Strong organizational, coordination, and problem-solving skills
• Good communication and interpersonal skills
• Able to manage multiple tasks and work in a fast-paced environment