Russian-Speaking Gaming Support Advisor

Concentrix; Kuala Lumpur; On-site; MYR 31,248 - 40,176; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service (Russian) to support a gaming project. The role involves handling inbound and outbound calls or emails, providing professional customer service in Russian and English to resolve routine issues.

Candidate needs a diploma with at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced team with flexible shifts, including weekends and public holidays.

Qualifications

• Diploma with 1 year of customer service experience.
• Strong Russian and English written and verbal communication.
• Ability to rotate shifts including weekends/public holidays.

Responsibilities

• Interface with customers via inbound/outbound calls or email; provide customer service support for a gaming project.
• Ensure service delivery meets KPIs and resolve routine issues.
• Clarify customer requirements and offer appropriate resolutions.
• Respond to customer emails, greetings, and maintain CRM records.
• Maintain up-to-date knowledge of client products and services.
• Participate in activities to improve customer satisfaction and business performance.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Diploma

Tools

CRM software

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service (Russian) to support a gaming project. The role involves handling inbound and outbound calls or emails, providing professional customer service in Russian and English to resolve routine issues.

Candidate needs a diploma with at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced team with flexible shifts, including weekends and public holidays.