Customer Service Advisor I - Japanese Support

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 35,000 - 52,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service – Japanese to interface with customers via inbound/outbound calls and online channels.

The role provides service support and resolves routine problems related to the client's products or services. The ideal candidate has a high school diploma with 3–6 months of relevant experience, excellent communication skills, and a courteous, customer-focused attitude.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with attention to detail.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements and provide resolution using available tools.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work records.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Tools

PC skills

Basic computer navigation

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service – Japanese to interface with customers via inbound/outbound calls and online channels.

The role provides service support and resolves routine problems related to the client's products or services. The ideal candidate has a high school diploma with 3–6 months of relevant experience, excellent communication skills, and a courteous, customer-focused attitude.