Chinese-Speaking Banking Advisor I: Customer Service

Concentrix; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

Concentrix is hiring an Advisor I, Customer Service (Banking Industry) for Malaysia. The role focuses on banking customer service via inbound/outbound calls, chats, and emails, addressing routine problems and providing timely resolutions.

The successful candidate will be a native Chinese speaker with strong English skills and a Bachelor's degree, able to work on rotational shifts and relocate to Malaysia. Immediate joiner is preferred.

Qualifications

• Bachelor's degree holder with English-language certificate.
• Native Chinese speaker ONLY.
• 1–2 years of Banking Customer Service experience.
• English proficiency with at least B2.

Responsibilities

• Handle inbound/outbound calls, chats and email inquiries from Singapore customers regarding accounts, transactions, cards, and payments.
• Assist customers with lost/stolen cards, fraud, and account security issues.
• Provide information on banking products such as credit limits, rates, rewards, and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Document all interactions accurately in the system.
• Follow data security and compliance standards in all interactions.
• Escalate complex issues while maintaining customer satisfaction.
• Strive to meet individual and team targets (call handling time, CSAT, first-call resolution).

Skills

Customer service

English proficiency

Communication

Attention to detail

Bilingual Chinese/English

Education

Bachelor's degree

Job description

Concentrix is hiring an Advisor I, Customer Service (Banking Industry) for Malaysia. The role focuses on banking customer service via inbound/outbound calls, chats, and emails, addressing routine problems and providing timely resolutions.

The successful candidate will be a native Chinese speaker with strong English skills and a Bachelor's degree, able to work on rotational shifts and relocate to Malaysia. Immediate joiner is preferred.